Internal Sales Orders Clerk at Watershed Consulting

Overview:

• Receiving, confirming and effective processing of all orders and providing customers with accurate information on all products regarding availability, delivery, etc.

Duties:

Order Processing:

• Receive, confirm, and process sales orders on an ongoing basis from customers, reps and agents.
• Receive orders via EDI, portals, Proagrica, Amazon,
• Order confirmation - no telephonic orders.
• Order confirmation - need original order, email confirmation, Skynamo signed order.
• Ensure orders are captured correctly, paying special attention to customer info, quantities, and pricing.
• Print picking slips for warehouse supervisor.
• Following reports to be printed and actioned - daily.
• Follow up on orders to be released prior to cut off time
• Refer all orders with incorrect information (eg. price, pack size, quantities) to customer/ manager before capturing. Amended orders to be confirmed by customer.
• Process orders on the same day they are received.
• Inform rep of accounts on hold and ensure suspended orders are released before cut off time.

Credit notes:

• Ensure correct contract prices and dates on Syspro.
• Ensure correct pack sizes and quantities are captured.
• Ensure delivery details are captured correctly.

Product Knowledge:

• Provide basic product knowledge for products.
• Attend weekly product training

Telephone/Communication skills:

• Demonstrate courteous telephone skills.
• Build customer relations, inform them of new products and price increase.
• Assist with telesales when rep is on leave.

Filing Controls/ Housekeeping:

• Filing to be correctly done and regularly updated.
• Ensure all boxes are clearly labelled.
• Assist with stocktake.

Contract Pricing:

• Manage contract pricing for all customers.
• Communicate any pricing that Isn’t loaded.
• Price file updates to be done

Department correspondence:

• Draft responses to queries.

ETA on out of stocks:

• Communicate ETA to sales team daily
• Get updates from production manager on ETA of out of stocks

Back-orders:

• Release back orders and print picking slips in warehouse (when stock available). Report to be done weekly
• Contact Rep and/or customer and ask if customer still require back order.
• Keep back orders for max 1 month before marking order as complete.

Customer:

• Ensure clear communication.
• Ensure all queries are handled timeously.
• All leads to be communicated to manager.

Assist Sales Representatives:

• Assist with customer information, including orders not delivered, ETA on out of stocks, contract pricing etc.
• Assist with preparation of hampers and goody bags.
• Proactively developing customer relationships by making efforts to listen and to understand the customer (both internal and external); anticipating and providing solutions to customer needs, giving high priority to customer satisfaction.

Switchboard:

• Relieve on switchboard when needed.

Requirements:

• A tertiary qualification in cost accounting, or a related field.
• 3-5 years working knowledge of a production administrative environment and basic cost accounting.
• Experience in a global multinational company will be beneficial.
• Approachable and good people interpersonal skills.
• Excellent numeracy skills.
• Diligence and accuracy of work and systems is a high priority.
• Respond timeously to tasks as required.
• Good communication and negotiation skills (verbal and written).
• Attention to detail, quality orientation and high work standards.
• Exceptional customer Service
• Experience with Syspro advantageous.

Remuneration:

• R14k negotiable, medical aid and provident fund