Vacant Jobs at Shoprite Group of Companies

Purpose of the Job

• The purpose of the People Support Desk Coordinator role is to attend to and resolve basic employee queries (submitted via telephonic or email) relating to payroll, benefits, mobility, organisation management, HR system incident management, compensation and learning for the Shoprite Group.

Job Objectives

• Providing excellent customer service experience to all Shoprite employees with clear communication and feedback to employees as customers of people services.
• Participating in all People Service Desk activities to support the Group’s employee value proposition and related employee experience.
• Receiving and logging queries, requests and/or incidents on the relevant system to generate a record of customer (employee or line manager) engagement.
• Resolving level one support queries and updating the relevant employee record.
• Applying Group People Support Desk processes in accordance with agreed standards or procedures.
• Contacting employees and /or line manager as required to enable the delivery of People services.

Qualifications

• Diploma in Human Resources or Customer Services or equivalent - (beneficial).
• Grade 12, National Senior Certificate - (essential).

Experience

• 1 years in an HR Contact Centre, shared service with exposure to interacting with employees in a functional area – (payroll, benefits, org management) or equivalent - (essential).

Knowledge and Skills

• Experience within the FMCG, retail sector or similar - (preferred).

Closing Date

• 2025/12/15

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Purpose of the Job

• The Product Owner II_ Banking & Payments is a member of the Shoprite Financial Services agile team, responsible for defining user stories and prioritizing the banking and payments team backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team.
• The role owns products of varying complexities, engaging, and collaborating with product management, technical teams and vendors to execute the product vision, strategy, and roadmap.

Job Objectives

• Provide input into the refinement of the program backlog, ensuring the team is familiar with the
• features being brought into Program Increments (PI) planning and keeping program management
• informed of progress in achieving team PI objective.
• Continuously refine and sequence the banking and payments product backlog:
• Provide clear direction to the team.
• Gather the requirements for the product and capture them in Jira which then forms part of a product backlog, consisting of user stories with acceptance criteria.
• Priority sequence the team backlog to deliver the Shoprite Financial Services strategy with the demands from key stakeholders. Ensure team backlog readiness for next iteration (enough user stories / enablers are ready to be worked on in the next iteration).
• Include the team in enough of the backlog refinement to ensure familiarity ahead of the next iteration
• Ensure the team is familiar with the features being brought into Sprint planning
• Collaborate with the team in the refinement of the Program Backlog
• Keep Product Manager informed of progress in achieving team Sprint objectives
• Provide visible, transparent, and clear direction, ensuring the development team is clear on priorities:
• Provide clear solution direction to the banking and payments agile team
• Apply customer led economic decision making.
• Sequence user stories based on team PI objectives.
• Balance PI objectives with team requirements
• Ensure team backlog readiness for next iteration.
• Include the team in backlog refinement.
• Participate in relevant Scrum ceremonies - ART level events: ART sync, Product Owner Scrum of Scrums, Inspect and Adapt, PI Planning, Sprint Planning, Sprint Review, Sprint Retrospective, daily stand-ups, and system demos.
• Track progress towards the release of a new payment method/product, compliance change and or enhancement
• Ensure a consistent and delightful customer experience across all payment touchpoints of the Shoprite customer journey.
• Provide input and support into the strategic customer payment experience improvements that help drive customer apayment approvals and reduce payment declines.
• Actively promote and advocate payment product features and customer-first payment product design.
• Adhere to and improve customer payment service levels across businesses and payment ecosystem.
• Provide integrated reporting and feedback.

Qualifications

• Degree in Business, IT, Engineering, Marketing, or a related field – (essential)
• Certified Product Owner / certified SAFe Product Owner – (essential).

Experience

• 4 years’ experience in a Product Owner role or related payments role, working in an agile team with proven success launching new product features and translating business strategy and analysis into successful consumer products – (essential).
• Experience collaborating across multi-disciplinary teams to deliver projects – (essential).
• Strong understanding and experience with analytics and big data – (essential).
• Commercial experience in digital led business development, banking, fintech or payments environment – (essential).
• Customer payments user experience – (essential).
• General banking or retail experience – (desired).

Knowledge and Skills

• Knowledge of legal compliance (PCI, scheme mandates, POPIA, Electronic Information Act, etc.) –
• (desired)
• Exposure to the African payments industry and customers – (desired).

Closing Date

• 2025/12/13

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Purpose of the Job

• The role of a Support Specialist II is to support the effective and efficient functioning of a Business Unit through the delivery of varied and complex administrative services. A resourceful and flexible approach is required.
• The position requires a strong degree of responsibility, discretion, and confidentiality. The role also coordinates projects, conducts research and analysis, and prepares reports or communications.
• The focus areas may include driving the identification and implementation of process improvements, policies, and procedures, managing relationships with various teams, and serving in an advisory capacity to the project development team.
• The incumbent must be able to work on their own initiative, be self-motivated and proactive.

Job Objectives

• Welcome clients and visitors with professionalism and attend to all calls promptly.
• Establish good relationships with teams, internal and external stakeholders to uphold office efficiency and effectiveness.
• Serve as the primary liaison between internal and external teams, clients, and vendors, ensuring timely and efficient handling of queries and requests.
• Facilitate the seamless exchange of information among stakeholders.
• Offer comprehensive administrative support to the leadership group and their teams to promote effective and efficient operations within the organisation. Meeting and event coordination
• Coordinate and schedule appointments and meetings for the General Manager direct reports, ensuring all necessary arrangements are in place (invitations, links, meeting rooms, office access, etc.).
• Prepare and maintain attendance records, minutes, agendas, and other meeting content and data for presentation.
• Provide assistance to Senior Managers with diary management.
• Organize events or conferences by arranging facilities and catering, issuing information or invitations, and coordinating speakers. General office coordination
• Proactively plan and execute the efficient running of the office to ensure a well-maintained office environment that meets the requirements of the team.
• Co-ordinate all administrative tasks for onboarding and termination team members.
• Co-ordinate all travel requests and accommodation bookings for the General Manager and direct reports.
• Develop and maintain an effective filing and document control system
• Co-ordinate office supplies and ensure office equipment is always working.
• Process invoices, raise Purchase Orders (POs) and follow up on payments where required.
• Maintain records of payments and financial activities, and support with compilation of financial reporting
• Compile and review expense claims of the General Manager and direct reports., highlight key concerns and present to the General Manager for approval. Continuous improvement
• Coordinate and support the identification and execution roll-out of improvement projects Portfolio Coordination
• Compile and capture data for monthly and quarterly reporting purposes.
• Support with formatting documents, reports, and presentations.
• Undertake research as requested by General Manager direct reports.

Qualifications

• Grade 12 certificate - (essential).
• Diploma or certificate in Office Management or a related field - (preferred).

Experience

• 3 years’ experience in a secretarial/clerical role with a good understanding of project services.
• Knowledge and Skills
• Strong proficiency in MS Office including Word, Excel, PowerPoint, Teams, and Outlook - (essential).
• Experience in a retail or FMCG environment – (desired).

Closing Date

• 2025/12/15