Product Owner II Banking and Payments at Shoprite Group of Companies

Purpose of the Job

• The Product Owner II_ Banking & Payments is a member of the Shoprite Financial Services agile team, responsible for defining user stories and prioritizing the banking and payments team backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team.
• The role owns products of varying complexities, engaging, and collaborating with product management, technical teams and vendors to execute the product vision, strategy, and roadmap.

Job Objectives

• Provide input into the refinement of the program backlog, ensuring the team is familiar with the
• features being brought into Program Increments (PI) planning and keeping program management
• informed of progress in achieving team PI objective.
• Continuously refine and sequence the banking and payments product backlog:
• Provide clear direction to the team.
• Gather the requirements for the product and capture them in Jira which then forms part of a product backlog, consisting of user stories with acceptance criteria.
• Priority sequence the team backlog to deliver the Shoprite Financial Services strategy with the demands from key stakeholders. Ensure team backlog readiness for next iteration (enough user stories / enablers are ready to be worked on in the next iteration).
• Include the team in enough of the backlog refinement to ensure familiarity ahead of the next iteration
• Ensure the team is familiar with the features being brought into Sprint planning
• Collaborate with the team in the refinement of the Program Backlog
• Keep Product Manager informed of progress in achieving team Sprint objectives
• Provide visible, transparent, and clear direction, ensuring the development team is clear on priorities:
• Provide clear solution direction to the banking and payments agile team
• Apply customer led economic decision making.
• Sequence user stories based on team PI objectives.
• Balance PI objectives with team requirements
• Ensure team backlog readiness for next iteration.
• Include the team in backlog refinement.
• Participate in relevant Scrum ceremonies - ART level events: ART sync, Product Owner Scrum of Scrums, Inspect and Adapt, PI Planning, Sprint Planning, Sprint Review, Sprint Retrospective, daily stand-ups, and system demos.
• Track progress towards the release of a new payment method/product, compliance change and or enhancement
• Ensure a consistent and delightful customer experience across all payment touchpoints of the Shoprite customer journey.
• Provide input and support into the strategic customer payment experience improvements that help drive customer apayment approvals and reduce payment declines.
• Actively promote and advocate payment product features and customer-first payment product design.
• Adhere to and improve customer payment service levels across businesses and payment ecosystem.
• Provide integrated reporting and feedback.

Qualifications

• Degree in Business, IT, Engineering, Marketing, or a related field – (essential)
• Certified Product Owner / certified SAFe Product Owner – (essential).

Experience

• 4 years’ experience in a Product Owner role or related payments role, working in an agile team with proven success launching new product features and translating business strategy and analysis into successful consumer products – (essential).
• Experience collaborating across multi-disciplinary teams to deliver projects – (essential).
• Strong understanding and experience with analytics and big data – (essential).
• Commercial experience in digital led business development, banking, fintech or payments environment – (essential).
• Customer payments user experience – (essential).
• General banking or retail experience – (desired).

Knowledge and Skills

• Knowledge of legal compliance (PCI, scheme mandates, POPIA, Electronic Information Act, etc.) –
• (desired)
• Exposure to the African payments industry and customers – (desired).

Closing Date

• 2025/12/13