Background to the Objectives of the Position:
- The internal sales department is the hub for setting and maintaining service levels in terms of offering the required technical, logistical & commercial expertise to existing & potential customers. In order to achieve the objective of maintaining if not lifting the levels of service offered the company requires a highly trained and motivated internal sales person with technical and commercial skills for the execution of these internal sales functions.
Detailed Duties and Responsibilities:
Day to day sales administration: Responsible to ensure:
All incoming calls are promptly attended to.
- Accurate technical information is disseminated.
- Offers and quotations are promptly prepared in terms of laid down departmental guidelines.
- All incoming orders are accurately entered into the company informatic system.
- All requests for credit are pre-approved & properly documented
Customer Service Levels: Responsible to ensure:
- All sales work is completed as far as possible on a real time basis
- Sales calls are handled with a positive & proactive approach
- COD business is properly managed
- All outstanding jobs are reviewed daily and late jobs are followed up with the respective logistics, production and operational departments
Procedures for communicating late jobs directly to customers are strictly adhered to
- Non-conforming jobs are logged for both quantitative and qualitative analysis
- Customer complaints are politely handled and actively followed up
Sales Development: Responsible to ensure:
- Incoming leads & enquiries are logged for proper follow up
- Where applicable sales leads are forwarded to the responsible sales engineer.
- “Holy cow “accounts are protected
- Internal sales activities are accurately fed back in weekly sales meetings
- Systems are maintained for the proactive canvassing of business by internal sales
- That new sales processing systems as developed from time to time are implemented
Information & Reporting: Responsible to ensure:
- That all data is accurately logged into the system
- That existing data information is reviewed & updated to take account of changes
- That sales data is properly recorded for accurate historic sales reporting
Pricing: Responsible to ensure:
- That pricing is managed in terms of the Company’s and branch customer pricing matrix
- That the integrity of pricing is maintained in relation to end users’ resellers & distributors
- That pricing of large telephonic enquiries is handled pro-actively and where applicable referred to management
Local Buy outs: Responsible to ensure:
- That as far as possible the most competitive prices are obtained
- That policies for the mark up of bought out items are adhered to
- That purchase orders are properly controlled & approved
- That all bought items for direct resale are entered onto the informatics system
General:
- To assist with periodic stock counts
- To carry out afterhours standby duty in terms of the standby duty roster
Key Performance Areas:
- Customer service levels in line with market and Company expectations are maintained
- Sales performance is more accurately measured
- That the internal sales function is proactive in its activities
- That branch sales budgets and targets are achieved
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Inherent Requirements
Minimum Requirements:
- National Senior Certificate / Matric
- Knowledge of the SAP informatics system
- Experience working on Salesforce or similar programme
- Previous power transmission experience would be advantageous
- Strong administration and co-ordination skills - excellent administrative skills are crucial
- Attention to detail together with an ability to work under pressure and to meet tight deadlines
- Computer skills in Microsoft Word, Excel, PowerPoint and email
- Good problem-solving ability, trouble-shooting skills
- Personality traits - strong willed, factual, logical, trustworthy, loyal and resilient
- English and Afrikaans speaking
Critical Success Factors for the Position:
- The understanding and passion of offering high levels of customer service
- A clear understanding of the scope of operation in terms of its products and applications
- A clear understanding of the logistical and production processes in order that delivery times are respected and adhered to
- The ability to support both internal and external sales personnel
- A clear understanding of the company’s SAP and Salesforce informatic systems and information requirements
- An understanding of the quality management system as a whole and its impact on sales functions
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