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Content+Cloud is one of the UK’s leading technology services, solutions and support providers, with a passion for helping ambitious organisations and their people to succeed. We believe in helping to create a world in which organisations grasp all that technology can offer, improving results and the experiences of their people. We work with a wide r...
Description
As a Content+Cloud Internal Systems Engineer, you will be responsible for providing desktop support to local and remote staff, and management and administration of our internal systems hosted locally, on our private cloud platform and in the public cloud. You will have a ‘Hands on’ problem solving approach; solving problems within strict SLA timeframes and dealing with end users up to executive level. You will provide a mixture of hardware, software, desktop and network support both in person and over email, Teams chats, calls and screen shares.
Requirements
Reporting to the Head of Internal Systems the key deliverables of the role can be summarised as follows:
Provide remote and deskside support on Content+Cloud internal systems and applications to the end user’s satisfaction.
Installation, configuration and deployment of desktops, laptops, peripheral equipment and software for new and existing users.
Hardware and software support for desktops, laptops and peripheral equipment.
Management of endpoint security tools such as Anti-Virus.
Maintain asset inventory of all hardware and software.
Ensure compliance of security policies through user awareness and guidance of security best practices in accordance with our compliance requirements (eg ISO27001, Cyber Essentials).
Reporting and managing risks to end user experience, productivity or systems.
Management and administration of internal systems and server related administrative tasks.
Log incidents, requests and changes using the Content+Cloud IT Service Management platform and ensure all issues are resolved in the targeted SLAs.
Help support, train and mentor other team members including sharing methods or tricks learnt and problems solved
Be an ambassador for the Internal Systems team in the respective location and championing Internal Systems policies and procedures.
Work out loud with other team members, including asking for and providing help in our team workspaces
The ideal candidate will have:
Previous experience of providing IT Support at a 2nd line level in a commercial environment
Excellent communication and interpersonal skills
Experience in the following technology areas is essential:
Office 365
Azure Active Directory
Exchange Online
Windows Server 2012/2016
Windows 10
Microsoft Office applications
Experience in the following areas is desirable:
“cloud only” environments where identity, devices and services are all mastered in the cloud (eg, cloud identities in
Azure AD MFA
Microsoft Endpoint Manager (Intune)
SharePoint Online and OneDrive for Business
Mimecast
Datto
Enghouse Contact Centre
Dealhub, D365 Business Central, D365 Sales, Workato, Kimble, Hubspot, Cloudmore
Benefits
All recruitment and selection for Content+Cloud is guided by the principles of our Employment Equity Plan
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