International Admissions Counselor at 2U

We are looking for Admissions Counselors to recruit prospective student for one of our prestigious, highly-ranked University partners’ programmes. Recruiting qualified applicants for the top-tier programmes we partner with requires a consultative approach, an ability to meet challenges head-on, and a passion for changing lives through high quality education. In the role you will be the first point of contact for each and every student so a tenacious go getter attitude is a must. Due to the nature of this role, UK working hours will be the standard (10h00 to 19h00 Monday to Friday).

Key Role And Responsibilities
Student Recruitment Activity

• Manage and respond to incoming queries and work progressively to close the sale, through execution of the appropriate contact strategies.
• Contacting international prospects via email and telephone to recruit them for the university. Must conduct a high quantity of contacts to inquiries to secure application and enrollment towards the programme(s).
• Communicating approved admissions presentations to promote programmes to prospective students.
• Determine appropriateness of candidates for admission based on admission requirements and career goal compatibility.
• E-mailing correspondence to prospective students to follow up with their intent to complete an application.
• Conducting follow-up activity with prospective students to ensure they are able to successfully complete the admissions and enrollment process.
• Closely assist and mentor students through the admissions process.
• Being persistent with a passion for education.
• Represent the University Partner to the best of your ability, keeping in mind that you need to protect the integrity, brand and reputation of the institution through every engagement with prospective students.

Education And Experience

• A Bachelor’s Degree is required.
• 1+ year of phone-based experience in a metrics-driven environment.
• Strong sales and customer service background.
• Experience in higher education is advantageous.
• Verbal and written fluency in English.
• Excellent computer literacy.

Other Attributes That Will Help You In This Role

• Exceptional communication and interpersonal skills with the ability to establish rapport with customer base.
• Ability to focus on specific quantifiable goals and deliver goals on a consistent basis.
• Ability to prioritise and multitask responsibilities at all times.
• Ability to utilise creative problem-solving skills to overcome any obstacles while guiding potential students through our course enrollment process.
• Strong closing and follow-up skills.
• Ability to work a flexible schedule to contact students internationally.
• Ability to work with a diverse team in a fast-paced, entrepreneurial environment.
• Enthusiasm and the ability to thrive in an atmosphere of constant change.
• Excellent telephone etiquette.
• Passion and a 'can-do' attitude.

Working Conditions

• Admissions Counselors will be required to work UK business hours or shifts based on business requirements.
• You may also be required to work on a Saturday, should it be business requirements or need.