Internship - IT Change and Release Management Analyst at Discovery Limited

Job Purpose

• To formulate, position, manage and coordinate the IT Change and Release Management function and processes provided in the development and production operation of the system and infrastructure landscape in line with industry best practice, ensuring high levels of availability and stability of the business systems and infrastructure.

Areas of responsibility may include but are not limited to

• Process
• Change Management
• Ensure that new IT services and changes to existing IT services are introduced in a controlled and non-disruptive manner to the Discovery Purple production environment.
• Ensure that Discovery Purple has a robust Change Management process which is clearly understood and followed by all relevant stakeholders.
• Ensure that all ICT changes are assessed of their impact to normal business operations and the risk is assessed, documented and either mitigated or accepted.
• Provide effective communications around changes that informs various stakeholders of the reasons for the change (why?), the benefits of successful implementation (what is in it for us, and you) as well as the details of the change (when? where? who is involved?).
• Establish and provide secretariat duties to the Change Advisory Boards.
• Develop and manage the integration of Change Management to ALL other ITSM processes, the rest of IT operations, Business Systems, Discovery Group Technology Infrastructure and all other relevant stakeholders.
• Release Management
• Develop, manage and maintain the Release Management process and procedures to ensure that software, application and solution releases are rolled out in a controlled and non-disruptive manner.
• Ensure that all releases meet a defined release readiness criteria e.g. build standards, testing, user training, release notes, operational support procedures etc. prior to approval and implementation.
• Coordinating the documentation (release plan, resource plans, rollback plans etc.) and implementation activities of all release requests.
• Provide an interface with the PMO to ensure that all programmes and projects are aligned to the release management requirements.
• Communicate and manage expectations of the customer during the planning and rollout of new releases.
• Ensure that master copies of all software are secured in the Definitive Media Library (DML) and that the Configuration Management Database (CMDB) is updated.
• Develop and manage the integration of Release Management to ALL other ITSM processes, the rest of IT operations, Business Systems, Discovery Group Technology Infrastructure and all other relevant stakeholders.  

Personal Attributes and Skills

• Enthusiastic about what they
• An individual who never stops learning (constantly striving for self-improvement)
• Ability to carry out specified tasks independently with little supervision.
• Excellent at performing multiple tasks at the same time without erring

Education and Experience

• A completed Degree in Information Technology
• ITIL Foundation v4 certificate (advantageous)