Active Jobs at Discovery Limited

Job Purpose

• To formulate, position, manage and coordinate the IT Change and Release Management function and processes provided in the development and production operation of the system and infrastructure landscape in line with industry best practice, ensuring high levels of availability and stability of the business systems and infrastructure.

Areas of responsibility may include but are not limited to

• Process
• Change Management
• Ensure that new IT services and changes to existing IT services are introduced in a controlled and non-disruptive manner to the Discovery Purple production environment.
• Ensure that Discovery Purple has a robust Change Management process which is clearly understood and followed by all relevant stakeholders.
• Ensure that all ICT changes are assessed of their impact to normal business operations and the risk is assessed, documented and either mitigated or accepted.
• Provide effective communications around changes that informs various stakeholders of the reasons for the change (why?), the benefits of successful implementation (what is in it for us, and you) as well as the details of the change (when? where? who is involved?).
• Establish and provide secretariat duties to the Change Advisory Boards.
• Develop and manage the integration of Change Management to ALL other ITSM processes, the rest of IT operations, Business Systems, Discovery Group Technology Infrastructure and all other relevant stakeholders.
• Release Management
• Develop, manage and maintain the Release Management process and procedures to ensure that software, application and solution releases are rolled out in a controlled and non-disruptive manner.
• Ensure that all releases meet a defined release readiness criteria e.g. build standards, testing, user training, release notes, operational support procedures etc. prior to approval and implementation.
• Coordinating the documentation (release plan, resource plans, rollback plans etc.) and implementation activities of all release requests.
• Provide an interface with the PMO to ensure that all programmes and projects are aligned to the release management requirements.
• Communicate and manage expectations of the customer during the planning and rollout of new releases.
• Ensure that master copies of all software are secured in the Definitive Media Library (DML) and that the Configuration Management Database (CMDB) is updated.
• Develop and manage the integration of Release Management to ALL other ITSM processes, the rest of IT operations, Business Systems, Discovery Group Technology Infrastructure and all other relevant stakeholders.  

Personal Attributes and Skills

• Enthusiastic about what they
• An individual who never stops learning (constantly striving for self-improvement)
• Ability to carry out specified tasks independently with little supervision.
• Excellent at performing multiple tasks at the same time without erring

Education and Experience

• A completed Degree in Information Technology
• ITIL Foundation v4 certificate (advantageous)
   

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Key Purpose of the role

• The role involves policy and benefit reviews to identify client needs. The Financial Advisor will ensure that clients are always aware of product enhancements that may benefit their existing or new need. The Financial Advisor will always conduct financial needs analysis and or assess risk appetite before recommending changes to their existing product structure and or fund portfolios.

Job Category

• We are looking for a suitably experienced Financial Advisor to become part of our vibrant and dynamic sales team. This individual will consult with existing Discovery Life, Invest and Insure clients to offer them specialist advice on their current products, benefits and or fund selection. This role drives ongoing servicing of existing clients and as such is remunerated on a non-commissionable basis.

Key Responsibilities

Your tasks will typically involve:

• conducting in-depth reviews of clients' financial goals, from risk protection to wealth creation
• conducting a financial needs analysis and preparing proposals best suited to meet individual clients' requirements
• providing clients with information on new and existing products, benefits and services
• designing financial strategies
• assisting clients to make informed decisions
• reviewing and responding to clients changing needs and financial circumstances
• contacting clients with news of new financial products or changes to legislation that may affect their savings and investments
• Review client policies regularly to determine if adjustments are needed because of personal or financial changes

Personal Attributes and skills:

• Strong Customer focus
• Networking skills
• Proactive engagement
• Service orientated mind-set is critical
• Strong Planning and organisational skills

Qualifications and Experience:

Minimum

• Wealth management qualification with at least 120 credits
• RE5 qualification
• At a minimum 2 years’ experience as a Financial Advisor

Beneficial:

• Understanding of Financial Planning
• Knowledge of insurance (short-term, health, risk and investment industry)
   

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Key Purpose

• Gather, analyze and document business requirements for Discovery Life’s web-based Quoting application.
• Analyze and document business requirements needed to migrate the Discovery Life Products from the existing offline quoting solution to the new web-based solution.
• Maintenance of the existing non-web-based quoting application until its de-commissioning.

Areas of responsibility may include but not limited to

• Conduct analysis of the Actuarial Product specs and translate the requirements into Business or Functional requirements needed for Systems development.
• Facilitate interviews and information gathering sessions with stakeholders and present the solutions.
• Compile the Business/Functional Requirements Specifications which includes, but is not limited to:
• Working with the UX Designer to create the screens needed for the quoting application.
• Defining the business rules/validations/field functionality for the User Interface.
• Compiling user-friendly error message wording.
• Assist the Business Analyst responsible for compiling the Business requirements needed to produce the quote reports.
• Conduct root cause analysis and investigation of production defects and propose a solution.
• Assist the Testing Team during the User Acceptance testing phase.
• Identify gaps, trends and process improvement opportunities.
• Collaborate, negotiate and co-ordinate with various stakeholders to produce and obtain sign off of Business requirements.

Education and Experience

Essential:

• Matric Maths Pass
• Recognized BA qualification
• More than 3 years experience as a Business Analyst in a Life Insurance Company

Personal Attributes and Skills

Intermediate knowledge of:

• Technologies: Agile Methodology, Microsoft office (Word, Excel, PowerPoint), JIRA, Confluence, Teams
• Analytical Skills
• Planning and organizational skills
• Excellent communication skills
• Attention to detail
• Quality Assurance
• Ability to work under pressure
• Presentation skills

Behavioural Skills:

• Logical Reasoning
• Integrity
• Confident
• Strong work ethic
• Self-development

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Key Purpose

• To deliver world class service to all Discovery Health Members, Providers, Employer groups, Hospitals, and Brokers by supporting and fully resolving their queries through various servicing channels, primarily over the telephone.
• To effectively manage the risk of in-hospital admissions by using your clinical knowledge and integrating this with your understanding of the benefits of the scheme and ensuring accurate information regarding funding

Key outputs

The successful applicant will be responsible for but not limited to the following job functions:

• Confirming benefits according to set protocols and funding rules
• Accurately obtaining and capturing information to confirm correct funding
• Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved
• Servicing key stakeholders in a customer centric way to ensure that we live by our service principles
• Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced
• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
• Achieving and exceeding key performance metrics relating to service delivery
• Keeping abreast of continuous process, product updates and digital tools
• Dealing with multiple interactions
• Consistently utilizing all servicing tools available

Competencies and Skills

Behavioural Competencies

• Following instruction and procedures (Self-development)
• Analysing  (Managing Complexity)
• Learning and Researching (Nimble Learning)
• Presenting and communicating information (Communicating effectively)
• Delivering results and meeting customer expectations (Customer focus)
• Deciding and initiating action (Decision Quality)
• Working with people (Collaborating)
• Writing and reporting (Communicating effectively)

Knowledge

• Anatomy and Physiology

Skills

• Time Management
• Verbal and written communication
• Working under pressure

Personal Attribute and Skills:

• Customer Centric
• Able to work during international business hours (UK Time zone)

Education and Experience

Education:

• Matric
• South African  accredited Clinical Qualification

Experience

• At least 6 months working experience in a customer services or clinical environment