Investigation Facilitator Supervisor (Centurion) at AVBOB South Africa

Description

• We are looking for a highly skilled and detail oriented Investigation facilitator Supervisor to join our dynamic team. The ideal candidate must have strong leadership abilities, a keen eye for detail, and a deep understanding of investigation processes within the insurance or financial services sector. This role requires a professional who can lead a team, ensure compliance with regulatory requirements, and drive process improvements that enhance efficiency and integrity across all investigations.
• You will be working for a well-established company with strong values. In exchange for your services, you will receive a competitive compensation package. You will be joining an organisation that values employee development and rewards excellent performance.

YOUR RESPONSIBILTIES WILL INCLUDE:

• Oversee and coordinate all investigation processes to ensure timely completion.
• Review and approve preliminary investigation reports before submission.
• Provide mentorship and guidance to investigators, ensuring adherence to company policies.
• Collaborate with HR, Compliance, Forensics, and other departments to implement remedial actions.
• Ensure accurate documentation of investigations, findings, and remedial actions.
• Maintain confidentiality and integrity of sensitive information throughout all processes.
• Identify and implement process improvements to enhance investigation efficiency.
• Oversee the preparation and submission of debarment packs for tied agents and brokers.
• Monitor debarment cases and ensure compliance with FSCA requirements.
• Provide training and development to the investigation team on methodologies and compliance standards.

Requirements

• Relevant tertiary qualification 
• RE5 certification (advantageous).
• 3–5 years’ proven experience in investigations, preferably within the insurance or financial services industry.
• 3–5 years’ experience managing or supervising investigation teams.
• Strong leadership, analytical, and critical thinking skills.
• Excellent communication and report-writing abilities.
• In-depth knowledge of the financial sector, FAIS Act, and relevant regulations.
• Ability to handle sensitive information with discretion and integrity.
• Proactive and solution-oriented approach to identifying and addressing inefficiencies.