Investigator - Ref: Invest - JWEX380/2023 at Johannesburg Water

PURPOSE

• To effectively deal with reported illegal connections (water and sewer) and thus minimize the loss of unaccounted for water that affects the income of Johannesburg Water and the City of Johannesburg.

KEY RESPONSIBILITIES

• Attend supervision sessions with Team Leader to discuss previous day’s work and new work daily. Discuss and do basic route planning, ie, order of townships to be visited, in conjunction with Team Leader. Capture newly reported illegal connections to the Management Information System (MIS). Daily extract of vital information needed for the investigation, such as property and meter information, from various MIS to decide whether field investigation is necessary. Update MIS with on-site information daily. Utilise company vehicle in accordance with the organisational policies and within the ambit of traffic regulations. If a meter is located after the survey: Clean and mark the meter box, check that the meter is in working order and report meter faults and complete a survey document and supply all data as per the survey document. Take samples from boreholes where only a borehole is in use and deliver sample to Cydna Laboratory for testing. Fill in and issue a Compliance Notice to the person on the property/ owner/ who is a user if an illegal connection. With the assistance of JMPD, confiscate tankers filling up illegally and issue fines for illegal water use. Liaise with the customers the effect of the Compliance Notice and the steps to be taken to legalise the meter and water connection.

JOB REQUIREMENTS

Essential qualifications and experience

• Grade 12 or equivalent (NQF 4)
• 3 years meter reading / metering experience including: 1 year customer liaison experience linked to meters / billing and 1 year data capturing experience.
• Must have a very good knowledge of the various Management Information Systems such as SAP PM, ISU, CRM, MRQC, GIS and data cleansing.
• Proficient in Microsoft Office packages • Experience in using GIS • Sound knowledge of municipal By-Laws related to water services.
• Code EB Driver’s license.

Closing Date:11 August 2023