IP Operations Controller - Johannesburg at DHL

• Global Forwarding Freight – South Africa has an opening for an IP Operations Controller where you will be responsible for the management of project shipments for Industrial projects customers, file management and communication with customers on their shipment status.  Join us now in connecting people and improving lives.

In this IP Operations Controller position

• You will accept all orders estimate as assigned by the Operations Manager.
• You will open shipment file and create and confirm transport order.
• You will perform booking and booking optimization.
• You will prepare, control, and distribute all required documents and reports.
• You will maintain excellent relationships with customers and suppliers.
• You will be responsible for identifying performance issues of suppliers and propose solutions to improve/correct performance.
• You will meet with service providers when necessary.
• You will coordinate export and import of project cargo worldwide via air, sea and road freight either Containerized or Breakbulk in line with customer SOP.
• You will proactively inform customer on shipment status, exceptions and provides intermediate updates on incident solution.
• You will take accountability and effectively handles customer inquiries.
• You will ensure effective tracking of cargo and submission of status reports.
• You will ensure cost control and managing file/project profitability.
• You will prepare sales invoices and acquittal packs.
• You will review, approve and load supplier invoices for payment and register all customer complaints.
• You will drive solution of customer complaints and act as first contact point for customer claims.
• You will collaborate closely with other DGF departments for smooth handling of shipments and continuous updates.
• You will ensure that the required documents are uploaded into E-docs and that each file is up to date before closing.
• You will attend meetings, travel to site if required and ensure KPIs are met.

Now, here’s what we need from you

• At least 5 years’ experience in freight.
• Must have Matric
• Good communications skills
• Outstanding Customer/Supplier relationship skills
• Fluent in English and Afrikaans