IT Administrator at VAS-X (Pty) Ltd

JOB DESCRIPTION

• We are looking for a skilled IT Support Specialist to provide technical assistance to users, maintain IT systems and ensure the seamless operation of our organization's technology infrastructure.
• The role involves troubleshooting software and hardware issues, managing IT assets, and supporting the IT team in delivering excellent service.
• The incumbent’s job description is not limited to the following..

ABOUT YOU

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Strong understanding of Windows, Mac, and/or Linux operating systems.
• Knowledge of networking fundamentals (e.g., TCP/IP, DNS, VPNs). Experience with
• Microsoft Office 365,
• Active Directory, or ticketing systems.
• Basic hardware troubleshooting (e.g., printers, laptops, desktops). Soft Skills: Excellent communication and interpersonal skills.
• Ability to prioritize tasks and manage time effectively.
• Customer-focused approach to problem-solving.
• Experience: Entry-Level: 0-2 years of experience in IT support or helpdesk roles.
• Mid-Level: 2-4 years, including experience with advanced troubleshooting or system administration.
• Senior-Level: 5+ years, with expertise in managing IT projects or leading teams
• Certifications like CompTIA A+, Network+, Microsoft Certified: Modern Desktop
• Administrator Associate, or ITIL.
• Familiarity with virtualization technologies (e.g., VMware, Hyper-V).
• Experience with cloud services such as AWS or Azure.
• On-site or hybrid work arrangements.
• May require occasional weekend or after-hours availability for urgent issues.
• Ability to lift hardware equipment for installation.

Responsibilities will include (but not be limited to) the following:

• Technical Support:
• Provide first-line support for hardware, software, and network-related issues.
• Troubleshoot system errors, network problems, and application issues.
• Resolve user requests through phone, email, chat, or in-person assistance.
• System Maintenance: Install, configure, and update software and hardware.
• Monitor system performance and network availability.
• Conduct regular system backups and ensure data security.
• User Training and Documentation: Educate users on new systems, software, and best practices.
• Create and maintain technical documentation and IT manuals.
• Asset Management: Track and maintain IT equipment inventory.
• Assist in procuring and setting up new devices and tools.
• Collaboration: Coordinate with other IT team members for larger projects or escalated