IT Assistant at SKG Properties

JOB OVERVIEW:

Provide administrative support to the Technical Team, from initial enquiry, through the processing of quotations and sales documentation, to order, procurement and completion. Liaising with other departments to ensure our customers receive great service. The role also includes general IT and desktop support and operational assistance to the technical team.

RESPONSIBILITIES:

Desktop support - provide desktop support for the IT team

• Deploy, monitor, repair, support and manage desktop & notebook hardware, manage Windows operating systems, office automation software, printers, scanners, faxes.
• Setup desktop computers and peripherals and test network connections, install software for various applications and programs.
• Troubleshoot problems and provide technical support.
• Identifies operational problems and contributes to their resolution, checking that they are managed in accordance with agreed standards and procedures.
• Ensures that all requests for support are dealt with according to set standards and procedures.

Inventory Management - stock and inventory procurement and management

• Assist with procurement, IT equipment, phone, network ICT etc ensuring that minimum inventory levels are maintained.
• Management of 3rd parties, compare quotes, and negotiate best prices from suppliers.
• Assist with establishment and maintenance of preferred suppliers per region.
• Liaise internally with relevant stakeholders, providing feedback on projects, etc.
• Maintain and update asset register across all offices with finance team.
• Assist with insurance register and claims relating to IT equipment.
• Inventory management and stock take reconciliations.

System Management - provide system support for the IT team

• Assist with new system implementation and related administration.
• End-user training.
• End-user support.

General - provide general and financial administrative support

• Initiating, coordinating and capturing of purchase orders.
• Internal cost recovery coordination.
• Assist with maintaining accounts by verifying, allocating and posting transactions.

REQUIREMENTS:

• Martic or relevant IT diploma/certificate
• CompTIA A+, CompTIA N+ advantageous
• IT desktop support experience essential
• Drivers licence and own transport
• Accounting/bookkeeping experience advantageous
• Microsoft Excel (intermediate)

SKILLS:

• Time management
• Analytical
• Problem-solving
• Ability to think critically
• Conflict management
• Excellent interpersonal and communication skills
• Customer service
• Attention to detail
• Stress tolerance
• Technical