IT Business Analyst at Electrum

Job Summary:

• IT Business Analysts engage directly with Electrum customers to elicit, agree on, and document requirements. They work with the development teams to deliver complex, technical projects. The role requires a strong understanding of computer systems and programming.
• The key responsibility is to ensure that the end product delivered by Electrum meets our customers’ requirements and expectations. This ensures that there are no surprises for either Electrum’s customers or the development teams.

Key Responsibilities:

Requirement Analysis

• Identifying critical project stakeholders and performing stakeholder management.
• Workshopping and facilitating meetings in order to gather requirements.
• Performing research, solution design, requirements analysis and customer input elicitation.

Technical Analysis

• Documenting requirements bridging technical information with business.
• Understanding and converting business needs into technical specifications and create comprehensive documentation including diagramming.
• Clarifying requirements to the development teams, including the technical jargon used in the industry, as well as discussing requirements with technical staff at our customers.

Quality

• Ensuring quality by ensuring that the technical solution delivered fulfils the customer requirements.
• Creating testing in the form of documentation and tooling that is used by the development team.
• Supporting the development team during testing with the customer.
• Verifying test results and ensures customer requirements are met during the testing cycle.
• Ensuring compliance with industry standards and that regulatory requirements are met.

Continuous Improvement

• Staying up-to-date with industry trends and best practices.
• Suggesting and implementing process improvements.
• Coaching and mentoring team members.

What You Will Do:

Be fully involved in the technical aspects at Electrum:

• understanding 3rd party APIs and being able to map between different stakeholder’s APIs (without developer assistance), including Electrum’s APIs;
• critically evaluating test evidence, e.g. by looking at traces, to ensure that the tester has tested all the scenarios correctly;
• creating test servers and using technical testing tools like Postman, to create test packs;
• contributing towards technical internal discussions with developers, with regards to software architecture, requiring a technical understanding of the Electrum product;
• being an SME (subject-matter expert) for the Electrum products in your team.

Office and Travel Requirements:

• You may be required to travel as part of this role (at the expense of the company).
• This is an office-based role.
• For the interviews, you must be available in-person at our Cape Town offices.

Requirements

• Bachelor of Science or Engineering or related discipline (e.g. BCom IT).
• 2 - 4 years working experience relevant to the degree, or 1 - 2 years in an IT Business Analyst role
• Experience in analytical thinking and writing.
• Experience with customers and communicating in cross-functional teams.

Preferred Experience:

• At least 2 years experience as a Business Analyst or similar role.
• A Business Analyst certification.
• Experience in the payments space.
• Experience working in agile development teams.