IT Change Manager at AECI Limited

Job Description

• Purpose of the Job: The Change Manager is responsible for ensuring that all aspects of change across both IT systems and business processes are managed in a structured, controlled, and people-centric manner.
• This role bridges the gap between technical change and business transformation by planning, coordinating, and implementing change initiatives that enable successful adoption with minimal disruption.
• The incumbent will drive change strategies, ensure alignment with organisational goals, manage stakeholder expectations, and support affected users through the change lifecycle.
• This includes oversight of IT system releases, process redesign, organisational changes, and cultural shifts necessary to realise full benefits from strategic initiatives.

Change Planning and Execution

• Develop change management plans (communication, training, engagement).
• Integrate change plans with project delivery schedules.
• Customise strategy based on change impact and organisational readiness.

IT Change Governance

• Change calendar management
• Conflict and dependency identification
• Support change request process
• Implement change control governance to ensure compliance and audit readiness

Stakeholder Engagement and Satisfaction

• Conduct stakeholder analyses and engagement mapping.
• Maintain regular, tailored communication with stakeholder groups.
• Facilitate feedback loops and act on concerns.

Training Effectiveness

• Conduct training needs analysis.
• Design or coordinate training sessions and materials.
• Support development of templates, user guides, quick reference tools, and FAQs.

Business Readiness and User Adoption

• Conduct business readiness assessments.
• Drive readiness checkpoints and go-live planning sessions.
• Support super users and champions pre- and post-launch.

Continuous Improvement

• Conduct post-implementation reviews and adoption checks.
• Collaborate with business leads to monitor performance improvements.
• Embed change practices into standard operating procedures.

Qualifications & Experience

• Bachelor’s degree in Business, Organisational Development, Information Technology, or a related field.
• Change Management certification preferred (e.g., Prosci, APMG Change Management, ADKAR).
• Project Management certification is a plus (e.g., PMP, PRINCE2, Agile, SAFe).
• 5+ years of experience in change management, with at least 3 years focused on IT or technology-enabled projects.
• Proven experience in business transformation or ERP/system implementations (e.g., SAP, Oracle, Microsoft).
• Familiarity with both Agile and Waterfall delivery environments.
• Experience working with cross-functional and geographically dispersed teams.

Competencies Required

• Excellent planning and organisational skills.
• Strong communication, facilitation, and presentation capabilities.
• Proficiency in tools like MS Office, PowerPoint, SharePoint, and change management platforms.
• Deep understanding of change management frameworks (e.g. ADKAR, Kotter).
• Familiarity with IT project lifecycles, SDLC, and system deployment strategies.
• Understanding of ITIL change control processes.
• Empathetic and people-focused.
• Resilient and adaptable in dynamic environments.
• Confident decision-maker and problem solver.
• Collaborative, with the ability to influence at all levels.

Closing Date

• 2025/07/29