IT Coordinator at Scatec ASA

Main purpose of position

• Currently we are looking for an IT Coordinator in Cape Town, South Africa to be part of our global team working together towards our vision – Improving our future.
• As our IT Coordinator you will provide expert-level technical support and incident resolution at both first and second-line levels, ensuring the stability, security, and optimal performance of the organization's IT infrastructure.
• You will also coordinate, assist, and train end users to operate computer hardware, software, and peripherals within Scatec systems.

Main responsibilities 

• Install, configure, and maintain IT equipment, user accounts, licenses, and permissions across Scatec systems.
• Set up computers for new employees, support smooth onboarding and offboarding, and provide user training and guides as needed.
• Deliver first- and second-line IT support, troubleshooting hardware, software, connectivity, and printer issues, and managing tickets via the ITSM system.
• Act as the primary IT contact for Cape Town and Scatec plant sites, ensuring timely responses and a high level of service delivery.
• Configure, deploy, and maintain printers, multifunction devices, video conferencing solutions, and manage mobile subscriptions in South Africa.
• Monitor IT infrastructure and ensure compliance with IT policies, security standards, and appropriate use of IT equipment.
• Liaise with vendors, negotiate and manage agreements, handle hardware failures and warranty claims, and recommend IT upgrades.
• Actively participate in Scatec’s Global IT Team and travel as required for project-based work and IT installations.

Qualifications and competencies

• Education: B Degree/ Diploma in IT or related field (Information Technology, Systems Support, Communication Networks)
• Experience: A minimum of 5-8 years working experience, 1st & 2nd Line support experience, proven ability to work independently and handle multiple priorities in a fast-paced environment
• Ideal Certificates: A+, N+, Microsoft 365 Certification (Windows Client (MD-102), Modern Desktop Administrator Asso-ciate. Azure Fundamentals (AZ-900), MS Azure Administrator (AZ 104), Identity and Access Administrator Associate (SC-300), Endpoint Administrator Associate), ITIL® 4 and COBIT® 5 certification advantage

Personal characteristics

It is part of every employee’s term of reference to contribute to Scatec's vision: Improving our Future and adhere to our company values which are:

• Predictable: demonstrate clear communication and listening skills, shares information in an open and honest way
• Driving results: demonstrate determination, pro-activeness, can prioritize and work independently
• Changemaker: demonstrate entrepreneurship, can challenge, fast learner, take initiates and adjust
• Working together: demonstrate teamwork, shares responsibilities, can compromise, has a can-do attitude

For this role we also expect

• Strong technical foundation with the ability to quickly learn new technologies, including cloud platforms (Azure, Office 365), networking (TCP/IP, firewalls), IT security, and general network equipment.
• Hands-on experience with Office 365 applications and services (Exchange, Teams, SharePoint, OneDrive), cloud security best practices, and IT security policies.
• Analytical and problem-solving mindset, with the ability to research IT operations, security issues, and solutions, and make sound technical decisions.
• Excellent communication and documentation skills, able to translate technical concepts into clear business language and provide regular, timely status updates.
• Highly self-motivated, detail-oriented, and well-organised, with strong time management skills and the ability to work effectively both independently and within a team.

Additional information:

• Willing to travel extensively both domestically within Africa and internationally to 3rd world countries
• Must have valid driver’s license and passport
• Must be able to work in an open plan environment
• Must be able to work extended hours when required
• Business Savvy and an Influencer in being able to demonstrate credibility and responding convincingly to challenges