IT Engineer – NOC at EXL South Africa

QUALIFICATIONS

• Knowledge of service design, network configuration, and business impact of events and symptoms.
• Expertise in monitoring tools, ITSM tools, backup, and DR tools (HP Aruba, SolarWinds, ServiceNow).
• Fundamental knowledge of networking technologies (ex: Switching, Routing, Wireless and Voice).
• Excellent problem-solving skills and keen ability to diagnose and troubleshoot technical issues.
• Bachelor’s degree in related field or 2+ years of experience in a NOC environment and familiarity with monitoring and ITSM tools.
• Knowledge of incident models, diagnostic tools, methods. 
• Must be highly self-motivated, self-directed, and able to guide technical personnel. 
• Ability to analyze complex problems, determine root causes and implement corrective action. 
• Strong verbal and written communication skills in English.