Hot ICT & Support Job Vacancies at EXL South Africa

Key Responsibilities:

• User Support
• Triaging and Technical Troubleshooting
• Incident Management
• Documentation
• Software and Application Support
• Continuous Improvement

Requirements:

• Based in Cape Town
• Must have matric
• 3 years of experience in an IT service desk or technical support role.
• ITIL Foundation and ServiceNow 
• operating systems such as Windows and macOS.
• troubleshooting for desktops, laptops, printers, and peripherals.
• Basic understanding of networking concepts, protocols, and configurations.
• Experience with remote desktop tools and IT service management software.
• Mentorship 

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JOB DESCRIPTION

In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial. Adherence to company policies and procedures is paramount to ensure operational efficiency. You'll be responsible for managing both inbound and outbound calls, as well as other correspondence related to claims. Emphasizing customer satisfaction, building rapport, and facilitating effective communication are key aspects of this position, aiming for timely resolution of customer concerns. Additionally, you'll be expected to fulfill any other essential functions as directed by the supervisor. Join us in delivering excellence and maintaining high standards in claims management.

QUALIFICATIONS

• English language proficiency
• Previous international Voice experience
• Good Computer navigation skills
• Should be familiar with MS Office 
• Possesses necessary knowledge of business concepts to effectively perform the job
• Makes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others. 
• Commits to achieving specific objectives and takes ownership for accomplishing them.
• Responsible for handling high volumes of transactions.
• Effectively balances quality, timeliness and productivity standards
• Self-discipline
• Result orientation 
• Adaptability 
• Listening and comprehension skills 
• Questioning and Reasoning Skills
• Customer Service focus and telephone etiquette
• Ability to multi task, prioritize and manage daily work activities

REQUIRED SKILLS

Ability to multi-task

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QUALIFICATIONS

• Degree in Business or Computer Science (or equivalent).
• Solid business process understanding within manufacturing industry
• Profound knowledge and experience on IT service operations and continous improvement as well as 
• IT configuration management regarding roles & authorizations including Segregation of Duties (SoD)
• Ability to process roles & authorizations within multi platform global enterprise operation
• Solid understanding of SAP ERP systems, especially SAP Basis and authorizations modules, and their integration with other SAP on-premise and SAP Cloud solutions as well as non-SAP solutions, knowledge requirede
• Operational Knowledge on Service Now, Maestro, SoX (ITGC) preferred
• ITIL and Project Management certification (PRINCE, IAPM, SCRUM etc.) is beneficial

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JOB DESCRIPTION

The focus will be on executing the people strategy and related initiatives to ensure an inclusive environment, aligned to the business objectives for South Africa. Responsible for supporting the full employee life cycle, including; talent development, performance management, leadership development, employee engagement & retention. Effective connects with leadership ensuring relevant talent related, data supported, updates. 

Robust interpersonal skills, keen business acumen, to deliver excellent HR services, building strong partnerships, and maintaining alignment with the company culture and values.

QUALIFICATIONS

• Minimum of 5 years of HR experience, ideally in BPO industry (but not essential)
• 3+ years experience as a HR business partner
• Insurance Industry knowledge / experience
• Matric
• Bachelor's degree or HR related certification
• Effective leadership and influencing skills,
• Ability to operate effectively, demonstrate agility in a fast-moving environment, and build strong relationships with key stakeholders,
• Problem-solving skills with the ability to multi-task, and thrive in a dynamic environment,
• Strong verbal and written communication skills,
• A passion for continuous learning and always wanting to have an impact,
• Understanding and knowledge of SA legislation to ensure business compliance,
• Understanding of local Labor law
• Extensive experience on reports analysis, Attrition and Retention Management + Engagement
• Strong attention to detail 
• Flexible on working hours. Will support graveyard shift.

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QUALIFICATIONS

• Certified advanced developer focused Microsoft platform Skills 
• Full lifecycle experience developing large scale applications 
• Proven experience in developing solutions using Microsoft Power Platform (Power Apps, Power Automate, Power BI).
• Proficiency in configuring and customizing Dataverse entities, relationships, forms, and views.
• Strong understanding of relational databases and data modeling concepts.
• Experience with integrating Power Platform solutions with other Microsoft applications and services.
• Familiarity with SharePoint, Dynamics 365, and Azure services is a plus.
• Microsoft Power Platform certifications (e.g., Power Platform Fundamentals, Power Apps Developer Associate, Power BI Certified).
• Experience with JavaScript, TypeScript, HTML/CSS for extending Power Apps functionalities.
• Knowledge of Power Platform administration and governance best practices.
• Good understanding of DevOps 
• Good understanding of testing methodologies. 
• Certifications – Six Sigma, Lean, Agile desirable. 
• Working proficiency in English required 

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QUALIFICATIONS

• A bachelor's degree in computer science or related field.
• 4+ years' experience with integration development and support.
• Experience working with one or more integration platforms (i.e., Boomi, CPI, BizTalk, etc.), preferably a next-generation iPaaS solution like Workato.
• In-depth understanding of various integration technologies, protocols, and formats: Rest with JSON, SOAP, SFTP, XML, Pub/Sub, and more, with an emphasis on EDI, SAP IDocs, SAP RFCs/SPROXYs, and database connections.
• Excels in two or more programming languages (Ruby, Java/JavaScript, C#/C++, SQL, and others) related to code development, implementation, and maintenance.
• Knowledgeable in the design and construction of system architectures that enable well-integrated transactional, collaborative solutions, including component re-usability.
• Analytical and problem-solving abilities, with a keen eye for detail to spot and fix errors in complex flows/code.
• Ability to perform tasks independently and work between cross-functional teams.
• Good understanding of testing methodologies.
• Excellent communication skills, with fluency in English – both written and verbal.

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QUALIFICATIONS

• Degree in business and/or economical areas.  
• Deep knowledge of SAP systems, Financial reporting systems, Power BI. 
• Several years experiences in business processes and supporting applications.  

Able to analyze business process requirements and specify/propose solutions, experience in international projects

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QUALIFICATIONS

• Authentication/authorization systems
• MS Active Directory (on premise and Azure AD
• AD/AAD/AD Connect
• Windows Server OS
• Saviynt  workflows and connectors (interfaces to SAP)
• IDM tool tools
• IDM/IAM
• Privileged access management (PAM
• Zero trust
• Cloud technology
• Infrastructure background

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QUALIFICATIONS

• Knowledge of service design, network configuration, and business impact of events and symptoms.
• Expertise in monitoring tools, ITSM tools, backup, and DR tools (HP Aruba, SolarWinds, ServiceNow).
• Fundamental knowledge of networking technologies (ex: Switching, Routing, Wireless and Voice).
• Excellent problem-solving skills and keen ability to diagnose and troubleshoot technical issues.
• Bachelor’s degree in related field or 2+ years of experience in a NOC environment and familiarity with monitoring and ITSM tools.
• Knowledge of incident models, diagnostic tools, methods. 
• Must be highly self-motivated, self-directed, and able to guide technical personnel. 
• Ability to analyze complex problems, determine root causes and implement corrective action. 
• Strong verbal and written communication skills in English.

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QUALIFICATIONS

• Professional expierence of Dynamics 365 for Sales, Customer Service, Marketing, Portals
• Professional expierence in customizing Dynamics 365
• Experience within Power Platform (Power Apps, Canvas and Model Driven Apps, Power Automate, Power BI)
• Experience with CSS, JavaScript, and a good understanding of UI/UX concepts and design frameworks.
• Professional expierence in understanding and implementing business workflows and processes
• Good understanding of DevOps
• Agile project methodology
• Process Visualization Knowledge
• Ability to deal with conflict and goal-oriented communication (in German and English)
• Process thinking
• Moderation skills

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QUALIFICATIONS

• 3+ years working with computers at various levels and data security practices
• Deep knowledge of data security
• SOX processes
• ITSM ticket.
• CISSP, GIAC, PSP, CPP, CEH, CISA, CISM, SANS, ITIL, MCTS
• Understand the work of a network engineer
• Infrastructure background
• Security understanding.
• Focused on Data security

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QUALIFICATIONS

• Compliance
• Governance
• RAID - Risk, Assumptions, Issues and Dependencies 
• Documentation
• Reporting
• Methodology: Waterfall Agile hybrid
• Keep track of adherence
• Mentoring

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QUALIFICATIONS

• Master/Bachelors degree, preferably in computer science, business, or a numeracy-related subject
• At least 3 - 5 years of experience in BI development (data analysis, visualization, modeling and presentation)
• Minimum 3-5 years of hands on experience with Microsoft Power BI 
• Strong command and practical experience with DAX and Power Query
• Very good understanding of ETL and DWH processes
• Experience working in Azure DevOps or Jira
• Excellent quantitative skills
• Strong analytical, and problem-solving abilities
• Working proficiency in English language