Senior Service Desk Agent at EXL South Africa May, 2024

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- Senior Service Desk Agent at EXL South Africa
- View Jobs in ICT / Telecommunication / View Jobs at EXL South Africa
Posted: May 14, 2024

Deadline: Not specified
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EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience...

Senior Service Desk Agent
- Job Type Full Time
- Qualification Bachelors , Higher National Certificate , National Certificate (NCV)
- Experience 3 years
- Location Western Cape
- City Cape Town
- Job Field ICT / Computer
Key Responsibilities:
- User Support
- Triaging and Technical Troubleshooting
- Incident Management
- Documentation
- Software and Application Support
- Continuous Improvement
Requirements:
- Based in Cape Town
- Must have matric
- 3 years of experience in an IT service desk or technical support role.
- ITIL Foundation and ServiceNow
- operating systems such as Windows and macOS.
- troubleshooting for desktops, laptops, printers, and peripherals.
- Basic understanding of networking concepts, protocols, and configurations.
- Experience with remote desktop tools and IT service management software.
- Mentorship
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Method of Application

Interested and qualified? Go to EXL South Africa on fa-ewjt-saasfaprod1.fa.ocs.oraclecloud.com to apply

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Senior Service Desk Agent at EXL South Africa

Senior Service Desk Agent

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Senior Service Desk Agent at EXL South Africa

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