IT Engineer at Unique Personnel

Job Purpose

• The purpose of the IT Engineer role is to provide technical support for a range of IT services and systems used by the group, including desktops, laptops, peripherals, and software applications. The IT Engineer will be responsible for ensuring the smooth operation of IT infrastructure and minimizing downtime by providing timely resolution of technical issues, conducting regular maintenance activities, and ensuring that systems are up to date with the latest security patches and feature updates.
• Main responsibilities include et al Back-ups, Antivirus, Security, User Cyber education, Device setups, Desktop support, Printing, Videoconferencing, technical support of the company's warranty system, warehouses scanning system support, user IT onboarding, Sage payroll system support.

Key Performance Areas

• Cyber security : Computer Security, Endpoint Protection, User Education (20%)
• Desktops, Laptops, Printers and Videoconferencing (20%)
• Back ups & Disaster recovery (20%)
• System support : Sage Payroll Warehouse scanning (10%)
• Compliance (5%) & Cost Control (5%)
• Customer Service (20%)

Key Performance Areas:

Cyber security : Computer Security, Endpoint Protection, User Education (20%):

• Deploying and maintaining endpoint security solutions such as anti-virus, anti-malware, and intrusion detection/prevention systems
• Monitoring computer systems and networks for security breaches, incidents, and vulnerabilities
• Responding to security incidents, and initiating appropriate measures to contain and mitigate the damage
• Raising awareness among employees and other stakeholders about security threats, best practices, and policies
• Delivering cyber security awareness training to the organisation using a product like KnowBe4
• Evaluating the effectiveness of cyber security awareness training, including assessing the knowledge and skills acquired by staff, and identifying areas for improvement.
• Ensuring that all staff members complete cyber security awareness training on a regular basis and that training records are maintained and reported on.
• Communicating the importance of cyber security awareness training to staff members, encouraging participation, and providing feedback on the results of the training

Desktops, Laptops, Printers and Videoconferencing (20%):

• Installing, testing, and configuring hardware and software, including operating systems, drivers, applications, and utilities, on desktops, laptops, scanners, and printers.
• Troubleshooting technical issues related to desktops, laptops, printers, videoconferencing and peripherals, and providing timely resolution to minimize downtime.
• Conducting regular maintenance activities such as updates, patches, and backups to ensure optimal performance of desktops, laptops, scanners, and printers.
• Providing end-user support, including user training, documentation, and communication to ensure that users can effectively use desktops, laptops, scanners, and printers.
• Deploying Windows updates to desktops, laptops, and servers in a timely and efficient manner, and ensuring that all devices are up to date with the latest security patches and feature updates.
• Testing Windows updates on a representative sample of devices to ensure that they are compatible with existing hardware and software configurations.
• Monitoring the status of Windows updates across the organization, identifying any issues or errors, and taking corrective action as necessary
• Providing regular reports on the status of Windows updates, including compliance levels, success rates, and any issues or concerns 

Back ups & Disaster recovery (20%):

• Ensuring that backups are performed according to schedule and monitoring the backup process to identify and resolve any issues or errors.
• Regularly testing backup systems and procedures to ensure that data can be recovered in the event of a disaster or system failure.
• Providing regular reports on backup performance and status, and communicating any issues or concerns to management
• Maintaining and updating backup systems, hardware, and software to ensure optimal performance

System support : (10%)

• Provide user support to the responsible areas for Sage.
• Provide technical support to the M&S areas for scanning functionality at the company's warehouses.

Compliance and Cost Control (10%):

• Promotes the effective and transparent use of financial and other resources.
• Explores opportunities to control and reduce costs.
• Operates within controls and procedures in order to ensure the integrity of the company
• Identifies and reports risks or areas of concern to management within own department and area of responsibility.
• Ensures compliance with all relevant regulations and procedures to prevent fruitless, wasteful and irregular expenditure.
• Assists with 5S and ensures housekeeping standards are applied and upheld.
• Implements corrective action and applies root cause analysis rules wherever necessary.
• Ad hoc responsibilities include the required planning, support and actions relevant to moving / establishing of a group site

Customer Service (20%):

• Maintains effective working relationships with customers (both internal and external) towards rendering highest quality of services.
• Identifies and solves problems creatively whilst demonstrating a high level of integrity in line with the company's core values.

Inherent Requirements    
Minimum Qualifications:

Advantageous:

• Diploma in Information Technology or related fields (NQF 6)
• CompTIA Certifications like Microsoft Certifications, other industry certifications

Minimum Experience:

• 5 years’ experience in a similar role

Technical Competencies:

• Computer Literacy (MS Office Suite and other job-specific software systems).
• Microsoft Client Operating Systems
• Endpoint Security
• Server and Application Backups
• Microsoft 365

Behavioural Competencies:

• Proactive.
• Action-oriented.
• Problem Solving and Analytical skills.
• Agile.
• Planning and organising.
• Relationship Building.
• Customer Focused.
• Resilient.
• Communication skills (both verbal and written).