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Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards.
Provides advice and guidance to colleagues regarding incidents.
Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
Identify, log and resolve technical problems with software applications or network systems.
Ensure that work is carried out within agreed service levels and in accordance with department guidelines.
Ensure that work is carried out within agreed service levels and in accordance with department guidelines.
Ensure that work is carried out within agreed service levels and in accordance with department guidelines.
Receives and processes user complaints.
Resolves computer problems and errors.
Trains staff on computer literacy.
Sets up and configures new computer and internet equipment.
Performs routine inspection of equipment.
Updates computer software and operating systems.
Remotely or physically assists in computer-related concern.
Qualifications
Degree relevant to any IT qualification
Proficient in MS Office and IT-related applications
Knowledge & Skills
Building strong working relationships with colleagues and clients.
Effectively presenting technical information to non-technical stakeholders.
Identifying areas for improvement in existing systems and processes.
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