IT Helpdesk First Line Support at CBRE Excellerate

Main purpose / objective of the position:

• Support an effective computer environment to make users more productive in executing their business processes. Assist in giving user an excellent experience within their IST environment.
• To provide first line end user support
• Answer helpdesk phone calls
• Log calls
• Assign calls
• Consolidate calls

 Experience / Education:

• 2-3 years’ experience of working on a IT helpdesk, answering phones, logging and reassigning calls and providing 1st line remote support.

Skills / Competencies required:

• Communication skills
• Excellent verbal communication in English
• Attention to detail
• Organized
• Friendly/Peoples Person
• Calm under pressure
• Customer focused

 Knowledge required:

• General understanding of IT helpdesk operation, and broad understanding of IT support.
• Ability to translate clients’ problems into detailed logged calls
• Remote support, assisting staff with first line issues, printing, logging on etc.