IT Helpdesk Intern | Sommerset West at Managed People Solutions

Job Description

IT Intern – 12 Month Internship Programme

• Location: Sommerset West
• Duration: 12 Months
• Stipend: R5,500 per month

About the Opportunity

• We are looking for a motivated and enthusiastic IT Intern to join our team. This opportunity is ideal for a candidate who has completed a Degree in IT or a related field and is looking to gain practical workplace experience in IT support.

Minimum Requirements

• Completed a Degree in Information Technology (IT) or a related field.
• Computer literate with good knowledge of Microsoft Office.
• Basic understanding of IT support and troubleshooting.
• Good communication and interpersonal skills.
• Strong problem-solving skills.
• Eager to learn and develop practical IT skills.
• Professional, reliable, and able to work well in a team.

What You'll Do

• Assist with responding to and resolving IT helpdesk tickets.
• Provide basic technical support to employees.
• Assist with setting up computers, laptops, and other IT devices.
• Assist with installing and configuring software and applications.
• Perform basic troubleshooting of hardware and software issues.
• Assist with user account and access-related requests.
• Support the IT team with basic networking and systems support.
• Assist with maintaining IT equipment and records.
• Escalate complex technical issues to the relevant IT team members.
• Assist with general IT administration and other duties as required.

Skills and Attributes

• Good troubleshooting and problem-solving skills.
• Good attention to detail.
• Strong communication skills.
• Willingness to learn and take direction.
• Ability to work independently and as part of a team.
• Professional and customer-focused approach.
• Exposure to networking or systems support will be an advantage.