IT Infrastructure and Operations Manager at Hire Resolve

Job Description

• A leading financial institution is looking for a IT Infrastructure And IT Operations Manager to join their team in Pretoria, GP. 
• The main purpose of this role will be to provide reliable, high quality IT Services for the business IT systems and infrastructure, aligning service delivery with business needs. The role will provide for the information technology needs of a workforce and is responsible to exercise leadership and use well-developed technological skills to facilitate planning, procurement, configuration, operations, maintenance, data integrity and security and end-user support for information technology resources and systems.

Responsibilities: 

• The main purpose of this role will be to provide reliable, high quality IT Services for the business IT systems and infrastructure, aligning service delivery with business needs.
• The role will provide for the information technology needs of a workforce.
• The role is responsible to exercise leadership and use well-developed technological skills to facilitate planning, procurement, configuration, operations, maintenance, data integrity and security and end-user support for information technology resources and systems.
• Managing the IT Infrastructure staff by recruiting and training employees, communicating job expectations and monitoring performance.
• Overseeing the annual IT Infrastructure budget and ensuring cost effectiveness.
• Monitoring daily operations, including server hardware, software and operating systems.
• Coordinating technology installations, upgrades and maintenance.
• Selecting and recommending new and replacement hardware and software, when necessary.
• Testing, troubleshooting and modifying information systems so they operate effectively.
• Generating performance reports for operating systems and the Service Desk function.
• Ensuring all IT activities are performed within the parameters of applicable laws, codes and regulations.
• Evaluating technology risks in order to develop a robust disaster recovery plan and backup procedures.
• Keeping up to date with advances in technology and industry best practice.
• Demonstrating a deep technical and strategic understanding of the IT Services and Operations.
• Solving complex and diverse problems by continually re-evaluating new and/or conflicting factors.
• Managing internal and external communications and being the primary contact of escalation for business issues.
• Assisting with the management of relationships with external organisations and suppliers.
• Manage ICT equipment and license portfolio for utilisation, warranty, support and contract compliance.
• Create asset lifecycle plans for hardware and software.
• Ensure audit compliance.
• Implement ITSM, ITIL and other standards relevant to the job role.
• Discuss and agree Infrastructure elements of Service Level Agreement (SLA) with business.
• Manage and measure according to SLA.
• Report to CIO monthly on SLA achievement stats and exception.
• Create and oversee implementation of development plans for staff.
• Liaise with business and other members of the ICT management team to ensure alignment.

Requirements: 

• Bachelor’s Degree in Information Technology, Systems or Engineering or related field from an accredited institution is required.
• ITIL certification.
• 8-10 years relevant ICT experience in operations management.
• Previous experience of leading an operations management team within an IT capacity.
• Proven knowledge and experience of delivering technical support services.
• Demonstrated experience with IT systems and IT management as a senior level with a sequence of increasing responsibilities in large and diverse business settings.
• Experience in working through major organizational change.
• A track record of providing cloud infrastructure services to a geographically diverse and complex organisation.
• A track record of successful large project implementations.
• Demonstrated ability to work effectively with other managers to achieve key business and technology goals.