IT Infrastructure Support Analyst at Central Energy Fund (CEF)

Description

To provide support services relating to IT infrastructure to users, by investigating and resolving problems to ensure IT infrastructure and business systems are operational and meet availability and performance SLA's in line with the strategic objectives of IT.

REQUIRED MINIMUM QUALIFICATIONS AND EXPERIENCE

• 5 years of which 3 years must have/be performing similar function i.e. IT systems Administrator or Engineer
• Solid experience on the following:
• Windows Server 2012 or above
• Microsoft Exchange 2016 or above,
• Active Directory, DNS, DHCP and Group Policies
• VMware vSphere and ESXi Server
• Experience with BPM, Sage and VIP payroll (Advantage)
• Microsoft Certified IT Professional training
• Matric (NQF Level 4) and National Diploma (NQF Level 6) or Bachelor’s degree (NQF Level 7) as essential.
• Honours or post graduate diploma (NQF Level 8) as an added advantage.

DESIRED ADDITIONAL SKILLS/ COMPETENCIES

• Communication skills – good management and technical written and verbal skills essential
• Ability to solve medium to complex problems.
• Balanced individual and team player capacity
• Ability to interact with stakeholders at various levels.
• Ability to take ownership of problems.
• Quick learner (short initial ramp up period)
• Ability to perform tasks accurately and within schedule.
• Willingness to train and transfer knowledge to users

KEY PERFORMANCE INDICATORS

Infrastructure Management

• Install and configure software and hardware
• Manage network servers and technology tools
• Set up accounts and workstations
• Monitor performance and maintain systems according to requirements
• Troubleshoot issues and outages
• Ensure security through access controls, backups, anti-virus and firewalls
• Upgrade systems with new releases and models
• Develop expertise to train staff on new technologies
• Capacity planning for the CEF infrastructure.
• Manage and administer the storage environment.
• Manage the virtualized server environment
• Manage racking systems and cabling
• Assist with architecting, implementing and managing storage systems, including SAN and NAS devices
• Provide technical documentation on the SAN environment
• Ensure compliance to all information security policies and procedures
• Perform monthly reports on telephone usage

Helpdesk Support

• Log calls and assign problems to the relevant IT personnel
• Resolve problems regarding the desktop environment, inclusive of PC hardware and software, desk phones, network support (switches, wireless), Video Conferencing, and printers.
• Install and configure user devices such as laptop, tablets, and printers
• Install and configure computer hardware operating systems and applications
• Unlock user accounts
• Install phone devices and configure changes for new users.

IT procurement and Finance

• Develop scope of work for procurement of IT goods or services
• Create requisitions on BPM.
• Prepare invoices for payment and submit to finance

Backups

• Provide assistance with Disaster Recovery Solution
• Perform backups of workstations and servers using Veeam and Cibecs
• Perform daily monitoring and management of the backups.
• Monitor backup jobs, execute restore jobs, troubleshoot failed jobs, and initiate corrective action.
• Prepare backup tapes for offsite storage, this include packaging, labelling, tape rotation, and backup register.
• Update backup procedure manual as and when required

IT Asset inventory

• Keep updated IT assets inventory
• Record all IT assets movements
• Complete transfer forms and update IT assets register

Access Control and CCTV

• Ensure that CCTV and access control maintenance activities are performed
• Visitor access management
• Implement relevant upgrades to CCTV and Access Control systems as and when required.
• Ensure the infrastructure has been allocated sufficient resources to maintain the proper running of the systems

Network Management

• Ensure that the network switches and network routers/equipment remain fully operational.
• Manage the WAN network.
• Assist in the implementation of major network upgrades (switched, servers, routers etc).
• Management of the wireless environment.
• Firewall management.
• Implementation and ongoing administration of monitoring alerts and creating periodic uptime and problem reports.
• KEMP load balancer administration.

Email Security Management

• Exchange server administration duties.
• Perform email archiving and security duties.
• Implementation of email archiving and security solutions.
• Renewal of SSL and domain renewals.