Sandi Crowther Recruitment, founded in 1994, is a Leading Recruitment Agency in Durban and has established itself as a recruiter of choice for over 25 years. Our success is reflected in the many long term relationships we have with our clients. We have travelled many journeys with them and have come to understand their business needs and culture, which in tu...
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Established and growing company is seeking a proactive and technically skilled IT Infrastructure Support Officer to join their team. This role is ideal for a service-driven individual with strong troubleshooting ability and hands-on experience supporting Microsoft Server environments, VMware, networking, and end-user support functions.
Key Responsibilities:
Resolve helpdesk incidents and service requests within agreed turnaround times
Provide first- and second-line support for hardware, software, and workplace technology
Maintain, troubleshoot, and repair IT hardware to minimise downtime
Perform network testing and preventative maintenance to ensure infrastructure stability
Support antivirus, backup, and disaster recovery processes in line with business continuity requirements
Provide operational support and cover for the Systems Administrator when required
Maintain accurate IT infrastructure documentation and support change management procedures
Conduct routine infrastructure health checks and escalate risks where necessary
Minimum Requirements:
Matric
CompTIA A+, Network+, and Server+ certifications essential
Microsoft certification or equivalent advantageous
Minimum 3 years’ technical experience supporting:
Microsoft Server environments
Windows desktop environments
VMware
Networking
End-user support
Strong troubleshooting and root-cause analysis skills
Professional, responsive, and service-oriented approach to user support
Ability to consistently meet service delivery standards and turnaround times
Strong verbal and written communication skills in English
Well organised with the ability to work effectively in a fast-paced environment
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