IT Operational Excellence Specialist (JHB North) at Aspen Pharma Group

OBJECTIVE OF ROLE

• The IT Operational Excellence Lead is responsible for embedding disciplined, standardised, and value-driven workflows across IT-enabled initiatives. The role ensures that business and IT processes are clearly defined, optimised, and governed, technology solutions are adopted effectively and sustainably, expected business benefits are realised, tracked, and evidenced, and IT delivery practices are consistent, auditable, and repeatable. This role acts as a bridge between strategy and execution, ensuring that IT investments translate into measurable business outcomes, while strengthening governance, audit readiness, and operational maturity across IT.

KEY RESPONSIBILITIES

Process Excellence & Standardisation:

• Analyse and document end-to-end IT processes
• Identify inefficiencies, risks, and improvement opportunities
• Define and promote standardised, best-practice processes

IT Enablement & Adoption:

• Ensure IT solutions are effectively adopted by users
• Support management, training, and communication activities
• Identify adoption risks early and recommend corrective actions

Benefits Realisation & Value Tracking:

• Define measurable benefits for IT and digital initiatives
• Track value realisation against approved business cases
• Ensure outcomes are reported transparently

Delivery Discipline & Governance Support:

• Consistent delivery practices across IT initiatives in accordance with GDT frameworks
• Ensure initiatives follow agreed governance, controls, and standards
• Work closely with all IT stakeholders to ensure compliance
• Audit Readiness function for SA Commercial IT (Internal and External Audits)

Continuous Improvement & Capability Building:

• Promote a culture of continuous improvement within IT and the business
• Identify repeat issues and systemic weaknesses
• Embed lessons learned into future initiatives

Requirements
EDUCATIONAL REQUIREMENTS

• Matric (Grade 12)
• Bachelor’s degree in engineering, Information Systems and Business Process Management.
• Lean, Six Sigma, Agile, or similar methodologies (advantageous)

 KNOWLEDGE & EXPERIENCE REQUIREMENTS

• 5+ years’ experience in process improvement, operational excellence, or IT enablement roles
• Strong exposure to digital transformation initiatives
• Experience in organisations

SOFT SKILLS AND COMPETENCY REQUIREMENTS

• Effective planning, organising and co-ordinating
• Strong systems and end-to-end thinking
• Ability to influence without formal authority
• Structured, analytical, and detail-oriented
• Comfortable challenging the status quo constructively
• Excellent facilitation and communication skills
• Pragmatic problem-solver
• Highly organised with strong follow-through
• Assertiveness
• Strategic Demand Management
• Advanced Negotiation skills
• Strong capabilities in logical reasoning
• Results driven
• Effective problem solving and decision making
• Commercial and strategic awareness