Aspen has a proud heritage dating back more than 160 years and is committed to sustaining life and promoting healthcare through increasing access to its high quality affordable medicines and products. Aspen has a market capitalisation of approximately US$10 billion, is the largest pharmaceutical company listed on the JSE Limited (share code: APN) and rank...
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OBJECTIVE OF ROLE
- The IT Operational Excellence Lead is responsible for embedding disciplined, standardised, and value-driven workflows across IT-enabled initiatives. The role ensures that business and IT processes are clearly defined, optimised, and governed, technology solutions are adopted effectively and sustainably, expected business benefits are realised, tracked, and evidenced, and IT delivery practices are consistent, auditable, and repeatable. This role acts as a bridge between strategy and execution, ensuring that IT investments translate into measurable business outcomes, while strengthening governance, audit readiness, and operational maturity across IT.
KEY RESPONSIBILITIES
Process Excellence & Standardisation:
- Analyse and document end-to-end IT processes
- Identify inefficiencies, risks, and improvement opportunities
- Define and promote standardised, best-practice processes
IT Enablement & Adoption:
- Ensure IT solutions are effectively adopted by users
- Support management, training, and communication activities
- Identify adoption risks early and recommend corrective actions
Benefits Realisation & Value Tracking:
- Define measurable benefits for IT and digital initiatives
- Track value realisation against approved business cases
- Ensure outcomes are reported transparently
Delivery Discipline & Governance Support:
- Consistent delivery practices across IT initiatives in accordance with GDT frameworks
- Ensure initiatives follow agreed governance, controls, and standards
- Work closely with all IT stakeholders to ensure compliance
- Audit Readiness function for SA Commercial IT (Internal and External Audits)
Continuous Improvement & Capability Building:
- Promote a culture of continuous improvement within IT and the business
- Identify repeat issues and systemic weaknesses
- Embed lessons learned into future initiatives
Requirements
EDUCATIONAL REQUIREMENTS
- Matric (Grade 12)
- Bachelor’s degree in engineering, Information Systems and Business Process Management.
- Lean, Six Sigma, Agile, or similar methodologies (advantageous)
KNOWLEDGE & EXPERIENCE REQUIREMENTS
- 5+ years’ experience in process improvement, operational excellence, or IT enablement roles
- Strong exposure to digital transformation initiatives
- Experience in organisations
SOFT SKILLS AND COMPETENCY REQUIREMENTS
- Effective planning, organising and co-ordinating
- Strong systems and end-to-end thinking
- Ability to influence without formal authority
- Structured, analytical, and detail-oriented
- Comfortable challenging the status quo constructively
- Excellent facilitation and communication skills
- Pragmatic problem-solver
- Highly organised with strong follow-through
- Assertiveness
- Strategic Demand Management
- Advanced Negotiation skills
- Strong capabilities in logical reasoning
- Results driven
- Effective problem solving and decision making
- Commercial and strategic awareness
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OBJECTIVE OF ROLE
- To promote and generate sales on key product portfolios to pharmacies on both ethical and generic ranges. In addition to mentioned objective, the position will also be responsible for building and maintaining strong business relationships with pharmacy makers, in order to drive net sales revenue.
KEY RESPONSIBILITIES
- Achieve and exceed set sales targets and market share objectives.
- Effective implementation of sales and marketing strategies.
- Effective management of the regional territory by means of planning, territory analysis, customer targeting and call coverage of identified customer base.
- Establishment of positive relationships (mutual trust and respect) with customers and other stakeholders.
- Manage key customer sales and effective relationship management.
- Providing ongoing customer support.
- Add value to an entrepreneurial climate.
- Effective territory expense management and control.
- Active engagement with team members & piers in order to build an exciting and high-performance team and company culture.
Requirements
EDUCATIONAL REQUIREMENTS
- Matric (Grade 12)
- Tertiary qualification would be advantageous.
KNOWLEDGE & EXPERIENCE REQUIREMENTS
- 1-2 years’ proven sales track record is essential.
- Previous basket experience/exposure would be an advantage.
- Valid driver’s license and own vehicle.
- Existing relationships with key customers in the territory would be advantageous.
- Product knowledge on both Aspen and competitor products.
- Effective territory management.
- Knowledge of basic financial calculation i.e. Gross Margins, mark-ups.
SOFT SKILLS AND COMPETENCY REQUIREMENTS
- Product knowledge on both Aspen and competitor products.
- Effective territory management.
- Knowledge of basic financial calculation i.e. Gross Margins, mark-ups.
- Analyzing of Aspen in house data and external data sources.
- Strong ability to effectively communicate with both internal and external customers.
- Administration skills – ability to comply with the required administration standards associated with this position.
- Ability to work under pressure, to set priorities and to demonstrate time management skills.
- Creativity and flexibility – the ability to work in a changing environment and to adapt to different situations.
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OBJECTIVE OF ROLE
- The IT Enablement Manager ensures that IT capabilities, solutions, and investments deliver measurable business value. The role drives structured enablement across key areas, including business engagement and demand management, delivery governance and coordination, operational excellence and user adoption, as well as asset, cost, and capability optimisation. It also oversees Technology Proof of Concept (POC) initiatives.
- This position serves as a central coordination point between IT delivery teams, business stakeholders, and Group IT, ensuring that initiatives are effectively prioritised, well-governed, successfully adopted, and aligned to deliver maximum value.
KEY RESPONSIBILITIES
IT Enablement Strategy & Operating Model:
- Define and maintain the IT enablement operating model.
- Ensure clear role clarity and hand-offs across IT functions.
- Align enablement activities to IT and business.
Business Engagement & Demand Shaping:
- BRM function including oversight in shaping, qualifying, and prioritising business demand across the business.
- Ensure business requirements are value-driven and outcome-focused.
- Act as escalation point for complex business engagements.
Delivery Governance & Coordination:
- Oversee delivery governance across IT initiatives in accordance with GDT Frameworks.
- Ensure consistent planning, reporting, and escalation across IT Enablement.
- Coordinate dependencies and vendors across IT Enablement.
Enablement, Adoption & Benefits Realisation:
- Ensure solutions are effectively adopted and embedded.
- Oversee benefits definition, tracking, and reporting.
- Partner with OE Lead to drive realisation of value.
Asset, Cost & Capability Optimisation:
- Oversee IT asset visibility and optimisation.
- Ensure effective utilisation of IT capabilities.
- Support RFP process from Vendors in conjunction with GDT.
Technology Proof of Concept (POC) Initiatives:
- Engagement with technology vendors and Group.
- Digital Technology (GDT) to test new technologies to solve business challenges.
- Work with App Dev team to scale technology.
Stakeholder & Group Alignment:
- Act as a key interface between SA Commercial IT and Group Digital Technology.
- Ensure alignment to Group standards while protecting local priorities
- Represent SA Commercial IT in cross-functional forums
Requirements
EDUCATIONAL REQUIREMENTS
- Matric (Grade 12)
- Bachelor’s degree in engineering, Information Systems, Business Process Management, or related field
KNOWLEDGE & EXPERIENCE REQUIREMENTS
- 5+ years experience in process improvement, operational excellence, or IT enablement roles
- 2+ years management experience
- Strong exposure to digital transformation initiatives
- Experience in organisations
- Lean, Six Sigma, Agile, or similar methodologies (advantageous)
SOFT SKILLS AND COMPETENCY REQUIREMENTS
- Strong strategic thinking with a structured, analytical approach
- Excellent stakeholder management, communication, and influencing skills
- Proven leadership presence with high accountability and ownership
- Strong planning, organisation, and coordination abilities
- Results-driven with sound judgement and decision-making skills
- Ability to operate effectively across business and technical environments
- Skilled in problem-solving, negotiation, and managing trade-offs
- Calm under pressure with a disciplined and outcome-focused mindset
COMPUTER SKILLS REQUIRED
- Computer skills: Office 365; ServiceNow
- Business relationship management models
- IT demand management and prioritisation frameworks
- Project and delivery governance
- Benefits realisation and value tracking
- IT financial awareness (costs, assets, vendors)
- Change management and adoption principles
- Familiarity with enterprise platforms (SAP, analytics, workflow systems)
- Understanding of IT service management and operating models
- ITIL framework and enterprise architecture methodologies
- Lean / Six Sigma methodology
- Customer Service Management experience
- Knowledge of the pharmaceutical industry
- Value modelling (ROI, payback period, business case development)
- User experience knowledge
- Business process mapping and optimisation
- IT-enabled transformation initiatives
- Benefits realisation frameworks
- KPI definition and performance tracking
- Familiarity with enterprise systems (SAP, analytics platforms, workflow tools)
- Understanding of regulated environments (advantageous)
- Proficiency in Visio and Microsoft Power Platform (advantageous)
- Process mapping and SOP hierarchy
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OBJECTIVE OF ROLE
- Continuously providing high quality first-line support and training to the SA Commercial user community, across all relevant devices, software systems and digital platforms.
KEY RESPONSIBILITIES
Digital Support
- Support new products deployed by the Application and SecOps teams
- Support virtual meetings and training sessions (internal and external)
- Offer daily digital support to personnel
- Provide training and guidance to external presenters who may be unfamiliar with Aspen’s tools
- Assist in the creation and maintenance of online forms and SharePoint sites
- Assist in scheduling and coordinating online events
- Support IT related and digital activities for business conferences
- Continuous improvement of digital support services (from the logging process through to resolution)
- Test AV Equipment before it is rolled out to the business
- Assisting with any errors relating to any systems
Technical Support
- Timeous escalation of hardware and software issues through the right channels
- Assist employees with computer / mobile device issues
- Assist with the setting up and distribution of new devices (laptops, desktops and mobile devices)
- Provide guidance and support for office-based and remote users, including advising on troubleshooting home office connectivity issues
- Provide support at Aspen office hubs when required
- Work closely with the Project Management Office (PMO) and play an active role in the transition of IT-managed projects to the live environment
- Setup & Operation: Install, configure, and operate sound systems, video cameras, and projectors for events or daily, consistent use in meeting rooms.
- Technical Support: Provide real-time troubleshooting for AV equipment during live events, conferences, or in-office meetings.
- Maintenance: Perform routine maintenance and repairs on microphones, cables, speakers, and video conferencing hardware.
- User Support: Communicate with clients, presenters, or event planners to ensure technical requirements and production goals are met.
- Inventory: Maintain an inventory of all equipment, including storing and organizing assets.
Call Management
- Coordinate calls logged and queries raised on the various platforms available to users
- Respond timeously to customer queries, complaints, calls and provide continuous user feedback
Knowledge management / Innovation
- Continuous learning (ensure own knowledge of new platforms and systems)
- Ensure that knowledge of new platforms and systems is proactively shared with end users
- Actively drive digitalization
- Knowledge sharing back to the relevant IT teams of issues found that can be avoided/eliminated / managed centrally
- Support Innovation Pipeline
Requirements
EDUCATIONAL REQUIREMENTS
- Matric (Grade 12)
- Diploma / certificate in Information Technology field or equivalent work experience (3+ years) in an Information Technology environment.
KNOWLEDGE & EXPERIENCE REQUIREMENTS
- Working in an IT environment, troubleshooting and performing technical tasks while dealing with a non-technical audience
- Support for desktops, laptops, tablets and mobile devices
- Experienced in Microsoft O365 Cloud applications
SOFT SKILLS AND COMPETENCY REQUIREMENTS
- Effective planning, organising and co-ordinating
- Excellent analytical skills
- Strong capabilities in logical reasoning
- Results driven
- Effective problem solving and decision making
- Independent and self-directed individual that can drive execution
- Influencing capabilities
- Effective interpersonal skills
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OBJECTIVE OF ROLE
- The Data & Analytics Manager is responsible for establishing, governing, and evolving Aspen SA Commercial’s data and analytics capability. The role ensures that trusted, high-quality, well-governed data is available to enable operational excellence, commercial insight, regulatory compliance, and informed decision-making across the business.
- The role is accountable for the design and operation of modern data platforms, including cloud-based technologies such as Microsoft Fabric, and for enabling advanced analytics by ensuring high-quality, well[1]governed, and trusted data foundations across the organisations. The role will be required to explore and implement AI-driven improvements to the existing methodologies and frameworks and to ensure that strict governance is adhered to in the use of these tools
KEY RESPONSIBILITIES
- Lead, coach, develop and manage Data and Analytics team across all analytics platforms to deliver innovative, accurate and on time solutions for SA Commercial.
- Directs and oversees technical teams in the translation of business requirements and functional specifications into logical program designs.
- Partner with BRMs, business leaders, and BEX to prioritise data initiatives.
- Support cross-functional teams such as salesforce Effectiveness, Sales, Marketing, Supply Chain, HR, and Finance, on day-to-day execution of projects.
- Identify and translate business needs into data capability requirements.
- Act as a SME and trusted advisor on data[1]driven decision making.
- Ensure that training and support is available for all users.
- Business lead on the data acquisition, management, and deployment for SA Commercial.
- Own and manage Aspen SA Commercial’s data platforms and pipelines and ensure data accuracy.
- Ensure reliable ingestion of data from SAP and other enterprise systems.
- Design scalable, secure, and future-ready data architectures.
- Oversee the development of automated, scalable, and thoroughly documented reporting solutions – Future Ready Architecture.
- Work closely with IT to provide appropriate data and tools for the analytics team to be successful.
- Enable AI-driven analytics and advanced insight generation by ensuring data is structured, governed, and fit for machine learning and automation use cases.
- Partner with business, BEX, and Group teams to support responsible and scalable AI adoption.
- Establish and enforce data quality standards Implement data governance practices including ownership, definitions, and controls.
- Ensure compliance with internal policies and regulatory requirements.
- Own and develop the vision, strategy, and execution for data analytics, ensuring scalability of systems, processes, and talent across SA Commercial.
- Explore and propose new tools, methodology and practices enabling standardisation of procedures and their related reports.
- Manage external business partners to ensure that service levels are met, invoicing processes completed, contract negotiations, renewals and terminations are completed in compliance to legal requirements.
- Ensure that the BI environment is stable and sales performance and operational reports are available to business timely.
- Drive innovation by developing a future-ready data-driven culture
Requirements
EDUCATIONAL REQUIREMENTS
- Matric (Grade 12)
- Bachelor’s degree in computer science, Data Informatics, Information Systems, Information Technology or any other related degree
- Preferred: Postgraduate in Computer Science, Data Informatics, Information Technology or related
KNOWLEDGE & EXPERIENCE REQUIREMENTS
- 5+ years’ experience leading data and analytics teams
- 8+ years’ experience in BI/Data/Analytics
- Data Warehouse design and Implementation
- Data processing and process modelling
- Implementation of Data Governance Frameworks
- Experience with MS Fabric and other data related technology
- Experience with Enterprise Data Platforms (Azure Cloud, SAP)
- Experience in managing teams and partners
- Exposure to regulated industries is preferred (such as Pharma, FMCG, Banking)
- Experience delivering multiple projects with diverse stakeholders
SOFT SKILLS AND COMPETENCY REQUIREMENTS
- Strong analytical and systems thinking
- Ability to translate business needs into data solutions
- Pragmatic leader who balances speed with quality
- Comfortable operating across business and technical domains
- Excellent stakeholder management and communication skills – with ability to communicate with both business and technical teams
- Structured, disciplined, and delivery-oriented
- High levels of accountability and ownership
- Strong analytical, reasoning, and problem-solving skills
- Excellent planning, Organising and coordinating skills
- Strong leadership skills and ability to use resources efficiently
- Ability to work under pressure
- Ability to think strategically and innovatively
- Risk management
- Results driven, accountable
- Effective Problem-solving and decision-making
- Commercial and strategic awareness
- Strong interpersonal skills and Influencing capabilities
COMPUTER SKILLS REQUIRED
- Data engineering and integration (ETL/ELT, APIs)
- Data modelling (analytical and operational models)
- Data quality, master data management, and reconciliation
- Cloud data platforms (Azure, Fabric, Data Lake concepts)
- SAP data structures and integration patterns
- BI and analytics enablement
- Data governance, security, and access controls
- Understanding of GxP data considerations (advantageous)
- Commercial value chain and related processes
- Pharmaceutical business, business models and stakeholders, including FMCG and Finance
- Data Analytics tools, concepts, architecture
- Business and Data platforms e.g., Fabric/SQL//Excel/SAP
- Data integration
- IT Service Management
- Agile Project Management
- Planning, Budgeting and Forecasting processes Partner/vendor/SLA
- Contract management, negotiation, and renewal
- Microsoft Fabric (OneLake, data engineering, semantic models, analytics enablement)
- Cloud data platforms and modern data architecture
- Integration of AI and advanced analytics capabilities within enterprise data platforms
- Understanding of AI-driven analytics use cases and data requirements
Method of Application
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