Manager: Business Intelligence and Performance Excellence at National Health Laboratory Services

Key Job Responsibility

•  To serve as the enterprise intelligence lead responsible for APP monitoring, KPI governance, organisational performance analytics, executive dashboards, quarterly reporting and data-driven decision support, enabling NHLS leadership, EXCO and the Board to monitor performance, sustainability, risk and accountability through one integrated evidence-based view.  Lead APP monitoring, quarterly performance reporting, evidence management and performance variance analysis across NHLS  Develop and institutionalise the NHLS Enterprise Health and Sustainability Dashboard, CEO dashboard, Board dashboard and executive performance scorecards  Establish KPI governance standards, indicator definitions, data quality controls, evidence requirements and reporting calendars  Coordinate performance reporting inputs from all programmes, executives and departments, ensuring accuracy, completeness and timely submission  Analyse performance trends, root causes, risks, improvement opportunities and emerging issues requiring executive intervention  Support the development of APP by advising on measurable indicators, baselines, targets, data sources and performance evidence requirements  Drive automation and digital intelligence through Power BI, data modelling, AI-enabled reporting and integrated management information systems  Support audit readiness for performance information by maintaining evidence, quality controls, version control and indicator assurance processes .

Minimum requirements & key competency

•  Bachelor’s Degree in Business Analytics, Statistics, Data Science, Information Systems, Commerce, Public Administration, Monitoring and Evaluation, Health Science/Informatics or related field. (NQF 7)  Postgraduate Diploma in Data Analytics, BI, M&E, Public Health, MBA/MBL(NQF 8) (desirable)  Computer/ technological skills (advanced MS Office, Power BI or any applicable BI platform, statistical packages, SQL) (desirable)  Public Sector Performance Training (desirable)  8-10 years in organisational performance, business planning, monitoring and evaluation, corporate reporting or BI  At least 3 years at management level or equivalent specialist leadership experience  Proven experience designing dashboards, analysing performance data and converting data into management insights.  Experience preparing EXCO, Board or senior management performance reports, dashboards and analytical briefs  Experience with APP reporting, AGSA audit processes, public entity governance and performance evidence requirements(desirable)  Knowledge of KPI frameworks, results-based management, APP monitoring, performance variance analysis and executive scorecards  Knowledge of dashboard design, data modelling, data visualisation, Power BI, data governance and management information systems  Knowledge of PFMA, DPME frameworks, Treasury Regulations, quarterly reporting and audit of performance information  Knowledge of evidence standards, validation controls, indicator definitions, audit trails and performance information assurance  Knowledge and understanding of laboratory services, public health indicators, service delivery metrics and enterprise sustainability measures is advantageous  Computer/ technological skills (advanced MS Office, Power BI, statistical packages, SQL) (desirable)  Dashboard and visualisation skills  Data Governance skills  Planning and organising skills  Strategic Capability and Leadership Skills  Communication skills (verbal and written) Stakeholder management  Ability to make decisions independently  Attention to detail Analytical skills Time management skills  Performance reporting  Budgeting skills

E-mail application to [email protected]