Head :IT Infrastructure and Operations at National Health Laboratory Services

Key Job Responsibility

•  To develop applicable strategies, polices, practices, procedures and to manage the division and resources  The position is on site with 11-25 % traveling  Coordinate ICT initiatives in the regions  Develop and manage strategy for ICT Client services, including management and back office support  Manage projects scope, goals and deliverables that support business goals in collaboration with all stakeholders  Develop and manage strategy for systems and network ,maintenance  Develop and implement strategy for services and performance management  Oversee information security  Effective customer and other stakeholder service management  Create, implement, and test IT process in the areas of service management network and infrastructure services in line with guidelines provided by the Chief Information Officer and IT best practices  Plan and manage NHLS-specific service management infrastructure services and information security projects  Define and implement an effective on-going support model for NHLS-specific solutions  Plan and manage other infrastructure services projects, per the IT,s plans and priorities.  Define, implement, and publish a key performance metrics for ICT Operations implement process and policy improvements based on up-to-date technologies information and research.

Minimum requirements & key competency

• Degree in Information Technology field (NQF Level 7)  ITIL and/or COBIT qualification  Project Management Professional (PMP) Certification (desirable)  Post Gradute Management qualification(desirable)  Minimum 15 years’ experience in ICT Operations  Five(5) years middle management level experience in IT environment  Five(5) years’ experience-ERP Technologies and Databases, and related development support/methodologies (desirable)  Eight (8) years’ experience-designing and implementing mission critical systems and applications in an enterprise environment  Experience in running and managing large scale operations  In -depth knowledge, principles and technology systems and concepts  Information Management models tools and process  Planning and Organising skills  Research skills  Budgeting skills  Interpersonal skills  Strong Communication skills  Time Management skills  Managerial skills  Analytical and problem solving skills  Staff management skills

E-mail application to [email protected]