ICT Technician REF NO: EMC1/26/26 at Department of Higher Education and Training

SALARY : R338 106 – R398 277 per annum (Level 07), plus benefits 

CENTRE : Head Office 

REQUIREMENTS :

• Grade 12/Matric. National Diploma in Information Technology (IT) / Computer Science or equivalent. At least 2-3 years’ experience in IT environment, Software and hardware support (Windows Microsoft). Industry Training. A+, N+, IT Fundamentals ITF+, Server+, Security+, CCNA, Microsoft Certified Professional. Industry certificates or diplomas in routers, switches, access points, telephone systems, security systems, access control systems, and camera systems. ITIL Foundation. Valid driver’s licence.
• Competencies: Advanced ICT Hardware and Software repairs, maintenance, and networking. Advanced ICT software application installation & configuration. ICT Server Administration. ICT equipment networking, configuration, & maintenance. Data Backup Processes, Software and Equipment. Disaster Management Equipment and Software.
• Advanced ICT Hardware and Software troubleshooting. Collaboration and Teamwork. User Training and Knowledge Sharing. ICT Inventory Management. Firewalls, routers, switches, and access points. Telephone equipment. Security system equipment. Camera system equipment. Access control equipment. ICT Help Desk Operation and Management
• Skills: Problem-solving skills and attention to detail; Proficient Communication Skills; Good interpersonal skills and attention to details; Ability to prioritize; Ability to interpret ICT challenges of the stakeholders; Ability to interact with service providers; Effective Time Management. 

DUTIES :

• Performing complex ICT equipment configuration, installation, repair, and replacement. Performing complex ICT equipment and server maintenance, administration, and network configurations. Troubleshooting complex ICT hardware, software, and network issues.
• Collaboration with Level 1 technicians to resolve end-user ICT support requests. Share technical knowledge and best practices with Level 1 technicians to foster knowledge- sharing.
• Working closely with Level 3 technicians to escalate and resolve challenging ICT support requests. Maintaining end-user information to ensure data integrity and data security. Maintaining information management systems such as database to ensure integrity and security of data.