IT Operations Manager at Prodigy Finance

About the job
Prodigy Finance - who are we?

• Prodigy Finance is a platform that delivers socially responsible financial services; making it possible for students from more than 150 countries to fulfil their dream of studying at the world’s top universities and schools by financing their international postgraduate studies, whilst delivering competitive financial and social returns to alumni, institutional and private investors.
• This borderless and innovative model enables education loan financing to students from across the globe, whilst using predicted post-degree affordability rather than present-day salary. Since 2007, Prodigy Finance has extended over US$1 billion through the platform to fund over 19,000 students.
• We are funded by some of the best, pre-eminent institutions in the world including Index Ventures, Balderton Capital, RMIH, Credit Suisse and Deutsche Bank

What will you do in the role?

• You will be managing our team of IT support engineers as well as our security analyst. The IT team provides support for internal development teams with cloud hosted infrastructure and IT support for staff in various countries around the world, ensuring standards along with SLAs are adhered to throughout.

What are some of the responsibilities of this role?

Provide technical leadership and direction 

• Manage our relationships with third party IT vendors, including contract negotiation
• Continually review capability and cost of the IT infrastructure against budget
• Facilitate disaster recovery and BCP planning and mock test activities for all global offices
• Support escalations for all offices globally

Manage, mentor and grow the IT and security teams

• Support the team through coaching and mentoring
• Hire additional IT support and/or security staff as and when required
• Grow and support our learning culture 

Translate operational challenges into technical solutions

• Understand end-to-end operations and ensure greater efficiency through better use of technology
• Improve user experience through adoption of technology best practices and service enhancements
   

What would the ideal candidate be great at?

• Passionate: about technology and how it enables the delivery of an amazing, convenient customer journey with commercial return. 
• Technical competence; have deployed and managed cloud-based IT systems which enable seamless remote working. 
• Biased to focused action: Getting the right things done at the right time with an absolutely proven ability to do so
• People leadership: A proven manager and an experienced leader with great communication and interpersonal skills, who can challenge and motivate the team to achieve outstanding results. 
•  Strong project management and organization skills
•  Demonstrated ability to build consensus among many stakeholders

Qualifications and experience

• Bachelor’s degree or equivalent
• Previous experience in a senior position on an IT support helpdesk or within a service desk environment
• Excellent communication skills and a strong teamwork ethic
• Ability to manage multiple work streams, deliver on commitments, and work effectively
• Strong experience in designing and executing technical processes 
• Proven technical background with a strong understanding of architecture
• Strong operations experience: truly understands operational challenges and converts that into technology solutions
• Ability to take on and assimilate new ideas, assess the technology landscape and identify useful solutions
• Strong team management, communication, organisational, and follow-up skills
• Experience with administering a corporate Google Workspace account
• Strong understanding of networking principles
• Familiarity with managing Active Directory
• Experience with achieving and maintaining security and compliance standards across all IT solutions