Hospitality Vacancies at Belmond Mount Nelson Hotel

Primary Responsibilities Include:

• Responsible for answering the telephones using the appropriate etiquette, in accordance to LQA standards.
• Take the guest order, always trying to use suggestive/ upselling techniques.
• Provide an expected delivery time for the guest’s order.
• Ensure guests special requests are communicated to the Kitchen.
• Monitor guest orders to ensure all orders are delivered on time.
• Accurately posts payments to the POS system.

Requirements

• Matric (Grade 12) qualification.
• 1- 2 years relevant experience in a similar position within a 4- or 5-star hotel environment
• Excellent telephone etiquette.
• Good communication skills.
• Exceptional customer service orientation.
• Knowledge of food menu and wine list

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Primary Responsibilities Include:

• Conduct site inspections and client entertaining as required which may include out of hours and weekends.
• Track and record sales activities and account growth by using available systems and tools
• Introduce initiatives to raise awareness of the hotel.
• Assisting the Director of Sales and Marketing in preparations of presentations, market research, sales action plans etc.
• Attend relevant trade fair/exhibitions/networking events and company events as requested by the company.

Requirements

What You Bring:

• 3-5 years’ relevant experience within a similar role, ideally in the luxury hospitality industry.
• A relevant industry-related diploma or degree is advantageous.
• Proven ability to drive the sales process from plan to close.
• Demonstrated ability to be innovative and creative, with exceptional communication and administrative skills.

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Primary Responsibilities Include:

• Prepare food and provide prompt, courteous and accurate service to all the customers as per the set standards.
• Produce all necessary food for all food service operations as required and as instructed by the senior Chef.
• Maintaining quality and quantity control in all aspects, from portion control to freshness of the product presented.
• Plating and presenting meal items as per the seniors’ instructions as well as judging the quality of raw material & providing quality finished products.

Requirements:

• Previous experience working as a Commis Chef or in a similar role.
• Knowledge of basic food preparation and culinary techniques.
• Ability to work well in a team - Strong attention to detail.
• Willingness to learn and develop.
• Excellent time management skills.
• Flexibility to work in shifts, including weekends and holidays.
• Food hygiene certification is desirable but not essential.

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Primary Responsibilities Include:

• Providing exceptional and personalized service
• Taking accurate food and beverage orders from guests, ensuring accommodation of special dietary requirements or requests, and providing menu recommendations
• Offering a comprehensive knowledge of menu offerings, including food ingredients, preparation methods, and wine pairings
• Processing guest bills accurately and efficiently, ensuring that charges are properly recorded, and payments are handled securely.

Requirements

What You Bring:

• Experience providing exceptional customer service, handling food and beverages, and working a fast-paced environment.
• Friendly and attentive demeanor; ability to answer questions, provide recommendations, and ensure a positivedining experience for guests.
• Strong communications skills to interact with guests, take orders accurately and communication with the kitchen and other staff members.