Cashier - Cape Town at Belmond Mount Nelson Hotel

Primary Responsibilities Include:

• Responsible for answering the telephones using the appropriate etiquette, in accordance to LQA standards.
• Take the guest order, always trying to use suggestive/ upselling techniques.
• Provide an expected delivery time for the guest’s order.
• Ensure guests special requests are communicated to the Kitchen.
• Monitor guest orders to ensure all orders are delivered on time.
• Accurately posts payments to the POS system.

Requirements

• Matric (Grade 12) qualification.
• 1- 2 years relevant experience in a similar position within a 4- or 5-star hotel environment
• Excellent telephone etiquette.
• Good communication skills.
• Exceptional customer service orientation.
• Knowledge of food menu and wine list