IT Project Administrator - DBN at BET Software

Job Description

We Want You:

• Ready to take your career to the next level with BET Software? We're on the hunt for a proactive IT Project Administrator to join our dynamic Durban team. In this role, you'll support the smooth operation of projects and team activities, assisting with reporting and analysis under the guidance of a Project Manager. Your contributions will be key in implementing effective systems and processes, ensuring we stay at the forefront of the digital industry. If you're organised, detail-oriented, and eager to enhance team productivity, we want to hear from you. Apply now and become a vital part of our innovative journey.

You Bring:

• Completed or studying towards a relevant Degree or Diploma.
• Minimum of 2 years experience in Project Administration, in the Software development or ICT Industry.
• Solid understanding of MS Office (Word, Excel).
• Experience with Project Tooling (Jira, MS Projects, etc).
• Experience with knowledge base systems (Confluence, Zendesk, etc).
• Strong written and verbal communication skills.
• Effective time management requirement.
• Certification in Scrum/Agile or CAPM (advantageous).

What You’ll Do:
Project Documentation:

• Ensure that all communication to the stakeholders of the project is prioritised and added to the project tracking system.
• Scheduling regular meetings and recording decisions (eg. assigned tasks and next steps).
• Ensure the creation and updating of business and/or product workflows and stored to the organisations knowledge base system.
• Ensure all project planning deliverables, e.g. product roadmaps, project requests, RAID logs are updated timeously to represent the most current project information.
• Schedule the change/release ongoing for a project or operational change.

Project Communication:

• Develop and maintain good relationships with clients, stakeholders, and suppliers.
• Communicate with the support, infrastructure and development teams on project requirements when necessary.
• Deliver appropriate and consistent levels of communication throughout the project life cycle.
• Develop and maintain a good understanding of BETs stakeholder landscape, interactions and linkages across the organisation and its potential future movement.
• Act as the point of contact for all participants in specific project and coordination with other teams and functional partners, and actively escalate when needed to.
• Keep your finger on the “pulse” of projects and provide stakeholders enhanced communication during periods of stress.

Project Reporting:

• Maintain all project correspondence including project reports.
• Report on project success criteria results and metrics.
• Report on suggestions to improve efficiencies where applicable.
• Create dynamic reports and use the scheduler wherever automation is possible.
• Status, changes in direction, and relevant metrics are communicated to avoid misalignment and roadblocks.

Project Administration:

• Assist the Project Management Team in managing project deliverables in line with the project plan.
• Ensure all project tasks are loaded onto the project tracking system.
• Record, manage and escalate any project issues, risks and changes identified.
• Monitor project progress through continual updates via written and verbal communication.
• Ensure that the team is self-organised and that changes are made quickly, in accordance to approved company best practices.
• The process of how information is exchanged is streamlined, managed and effective.
• Regular follow-ups, as and when required, to keep abreast of project progress and the documentation/stakeholders requiring updates.

Living the Spirit

• As IT Project Administrator, you are encouraged to live the spirit of the BET values, recognising that your role is pivotal in the successful execution of technical projects in our dynamic and 24/7 environment. The below outlines how you can live the spirit in your role as IT Project Administrator:
• We proactively step up to support our Project Managers, taking on administrative tasks that keep projects on track and our teams organised. We prioritise clear communication, efficient documentation, and proactive scheduling to ensure that project progress never falters.
• We thrive on the excitement of navigating through the IT project development life cycle. Each day brings unique challenges, and we approach them with a sense of adventure, constantly seeking innovative solutions to ensure project success.
• We understand that the foundation of our success lies in collaboration. We actively build relationships with our clients, stakeholders, and team members, forging a unified force that turns project goals into reality. We believe that the dream truly works when we work together.
• Embracing our individuality and authenticity, we bring diverse perspectives to the table. By staying true to ourselves, we foster creativity and inclusivity in our project management methodologies. We are strong communicators, both verbally and in writing, and our exceptional interpersonal skills shine as we provide outstanding customer service.