IT Quality Assurance Analyst at Toyota

• A Quality Assurance (QA) Analyst ensures software products meet quality standards by designing test plans, executing manual or automated tests, logging bugs, and collaborating with developers to resolve issues. They focus on functionality and user experience throughout the software development life cycle. In this role you will be responsible for the final quality checks on our solutions software, where you will identify issues, conduct tests, and suggest improvements before they are released to customers.

KEY PERFORMANCE AREAS:

• Working closely with multiple stakeholders to define, execute and report on hardware and software quality assurance activities including, but not limited to:
• Test Planning & Execution: Reviewing requirements, writing, and executing detailed test cases and scripts.
• Defect Tracking: Identifying, documenting, and tracking bugs using tools like Azure DevOps, Jira, TestPlan, Selenium, or TestRail.
• Testing Types: Performing functional, regression, user acceptance (UAT), and usability testing.
• Collaboration: Working with developers and product managers to troubleshoot issues and ensure timely releases.
• Continuous Process Improvement: Analysing data to identify trends, improve quality standards, and reduce defects in our solutions.
• Supporting the Project Manager in delivering the project plan on time and on budget.
• Ensuring that hardware and software issues are tracked, reported, and resolved in a timely manner.
• Facilitate communication with internal colleagues and stakeholders as to how to better the service offering.
• Regularly audit the quality assurance practise and contribute towards constant improvement in this capability.
• Create healthy relationships with business partners, and work in tandem with them to boost integration
• Frequently identify the common sources of technical problems and provide solutions to rectify these issues.
• Assist the internal team with implementing recommended product changes.

QUALIFICATIONS AND EXPERIENCE:

• NQF Level 5 (Minimum 240 credits on level 8 framework) in IT, Business Development, IT Quality Assurance or related field.
• 3 – 5 years of recent relevant IT Quality Assurance Analyst experience.
• Technical Skills: Familiarity with Software Development Life Cycle (SDLC) methodologies (Agile, Scrum, Waterfall), data analysis using SQL, Excel, and tools like Microsoft Visio, Jira/ADO, or Confluence.
• Analytical Skills: Strong ability to analyse complex data and business processes.
• Soft Skills: Excellent communication (written/verbal), interpersonal, problem-solving, and negotiation skills. Strong experience when it comes to both analytical thinking and problem-solving.
• Ability to work collaboratively in a team environment
• Familiarity with industry-specific quality standards and regulations
• Excellent time management and organisational skills.
• Excellent Analytical and Technical skills that are focused on a Quality and Delivery mindset.

COMPETENCIES & IMPORTANT DIMENSIONS:

• Innovative ideas
• Appropriate judgment
• Decision-making
• Perseverance
• Prioritization and allocation of resources
• Establishing framework and systems for management
• Appropriate evaluation and feedback