Media24 is South Africa’s leading publisher with interests in digital media and services, newspapers, magazines, ecommerce, book publishing, print and distribution. It is part of Naspers, a multinational group of media and ecommerce platforms.
Strategy
Our purpose:
Building communities through content, technology and commerce.
What we do:
We create experie...
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The IT Service Delivery Coordinator is responsible for ensuring the seamless delivery of IT services to internal and external customers. This role combines hands-on technical support with service coordination responsibilities to bridge the gap between service desk operations, technical support and service delivery management. The position is on site at our Randburg office.
Key responsibilities
To provide technical support and coordinate IT service delivery operations, ensuring efficient resolution of technical issues while maintaining service quality standards.
Coordinating and resolving critical issues through effective communication with clients.
Working directly with other service delivery specialists to ensure the quality of services is adhered to.
Provide first and second-line technical support for hardware, software, and network issues
Provide the required reports when needed.
Ensure calls are logged on Service Desk and resolved within the SLA.
Reassign tickets on ITSM to the relevant support groups.
Assist users with call logging, where needed.
Work closely with the procurement team to ensure administration of the devices is noticed and fulfilled.
Ensure the EUD storeroom is always updated and the stock balances.
Ensure the EUD tracker is updated with the latest data.
Requirements
BSc Honours in Information Technology
Sound understanding of ITIL practices
Proven experience and track record in ITSM tools and processes
Gmail
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