IT Service Desk Agent: Level 1 (Permanent Position) at Lancet Laboratories

Job Summary

• Provides desktop support for the Practice ensuring all system users equipment is functional as per departmental and organisational requirements

 Minimum Criteria Required:

• Grade 12 or relevant NQF level 4 qualification
• Relevant Certificate

Experience:

• 1-3 Yrs Relevant Working Experience

Relevant Job Knowledge:

• General understanding of IT concepts and terminology preferably gained though formal certification
• Basic understanding of ITIL
• Knowledge/experience in dealing with customers/clients
• Basic Support Troubleshooting
• Knowledge of Microsoft products and the support thereof

Key Performance Areas:

• The post holder is expected to:
• Check all allocated tasks to determine workflow for the shift
• Ensure the quality of service is of the highest standard at all times
• Executes tasks in order of importance as indicated by supervisor
• Captures progress and completion report so that supervisor can update status to management
• Provides telephonic basic instruction on usage of hardware and software to system users
• Continuously checks for new tasks and assess level of attention required for attending to new tasks.
• Prioritises new tasks logged based on urgency and level of attention and allocate and route resources to ensure appropriate attention and optimal use of resources.
• Follows-up on existing and outstanding tasks to ensure successful completion and upon completion signing off on system.
• Schedules meetings with all stakeholders to plan

 Competencies: 

• Communication
• Ability to use own initiative
• Planning and organising
• Time management

Deadline:17th February,2026