IT Service Desk Consultant - 6 Month Contract at Truworths

About the Job

Job Description

• We are looking for four (4) experienced Service Desk Consultants to support our stores. We are looking individuals who are customer centric with integrity and excellent attention to detail. This position will be based at our Head Office in Cape Town.

Key Responsibilities

• Provide first line technical support. 
• Provide support telephonically and via email to users. 
• Ensure calls are resolved within SLA. 
• Prioritise and manage Incidents / Requests and Problems. 
• Provide trend and pertinent feedback to line manager on common problems. 
• Quality of service by keeping Incidents and Request updated daily on system.

Qualifications and Experience

• 1 year experience in similar support environment. 
• Knowledge of retail operations. 
• Minimum of Matric qualification (Grade 12 qualification). 
• An IT qualification / certification or diploma would be an advantage. 
• Computer literacy is essential. 
• Must have reliable transport. 
• Must be able to work shifts (incl. weekends and public holidays).

Competencies

• Good communication skills. 
• Team Orientation. 
• Self-Starter. 
• Self-motivated. 
• Attention to detail. 
• Must be able to work under pressure. 
• Team player