IT Service Desk Consultant at University of Cape Town

• We are looking for dynamic, motivated, and organized people to join our IT Service Desk team to support staff and students with their ICT needs both telephonically and onsite. 

Requirements for the posts:

• Grade 12 or a technical equivalent qualification.
• Current A+ (not older than 3 years), Microsoft or Apple MAC certification or equivalent qualification.
• At least 2 years' relevant work experience in a customer-focused IT support position.
• An unendorsed code 8 driver’s licence.

Key responsibilities include:

• Capturing support requests.
• Researching and providing accurate and comprehensive solutions to customers via telephone and onsite.
• Participating in team projects, as well as research and development of services and products.
• Coach and mentor junior colleagues. 

Skills required: 

• Excellent working knowledge of the use of common IT hardware and software applications
• Strong customer service ethic
• Excellent problem-solving skills for Microsoft and Apple Mac
• Excellent written and spoken communication skills
• Business and technical writing skills
• Ability to coach and mentor junior colleagues.

The annual remuneration package, including benefits, is between R336 151 and R531 313 per annum.

Please complete/attach the following to your profile before submitting your application:

• A motivation letter, outlining how your expertise aligns with the position's requirements
• A detailed Curriculum Vitae (CV).
• Highest qualification.
• Current A+ (not older than 3 years), Microsoft or Apple MAC certification, or equivalent qualification.
• Copy of your ID.
• Copy of your valid driver's licence.
• Three referee names, which must include their title and name, position details, relationship with you, their e-mail address and telephone number.

An application which does not comply with the above will be regarded as incomplete and might not be considered. Only shortlisted candidates will be contacted and maybe required to undergo competency assessments. References may be requested by UCT at any stage of the selection process.

Closing date: 9 October 2026