IT Services Administrator at SYSPRO Corporate

Key Responsibilities

Asset Management:

• Maintain an accurate inventory of IT assets.
• Track asset lifecycle from procurement to disposal.

Document Management:

• Organize and maintain IT documentation, including policies, process, and procedures.
• Ensure documentation is accessible and up to date.

Financial Administration:

• Process purchase orders (POs), invoices, and requisitions.
• Manage supplier relationships and contracts.
• Handle customer billings for PHS and Cloud ERP environments.
• Resolve billing queries efficiently.

Incident, Change, and Problem Management:

• Manage and resolve IT incidents, changes, and problems.
• Ensure adherence to ITIL best practices.

Reporting and Daily Ticket Management:

• Generate and analyse IT service reports.
• Manage daily IT support tickets, ensuring timely resolution.

ISO27001 Compliance:

• Support initiatives to maintain and improve ISO27001 compliance.
• Conduct regular audits and assessments. 

Skills, Knowledge and Expertise

Qualifications and Experience:

• Senior Certificate or NQF4 equivalent 3+ years of work experience 

Knowledge:

• Knowledge of SharePoint.
• Knowledge of ITIL and ISO27001 is beneficial
• Knowledge of SYSPRO ERP is beneficial.