IT Site Coordinator - 12 month contract at Scatec ASA

Main purpose of position

• Currently we are looking for an IT Coordinator (12 month contract) for all Site related projects to be based within sub-Sahara Africa for all site related projects to be part of our global team working together towards our vision – Improving our future. Perform a variety of simple and complex information technology coordinating, troubleshooting and analytical duties to ensure smooth delivery of IT services at Scatec sites. Coordinate, assist, and train end users to operate computer hardware, software, and peripherals within Scatec. Extensive travel will be required. Cape Town will be the home base for the IT Coordinator.

Main responsibilities 

• Contact person for IT related issues in Scatec plant and construction sites
• Install, configure, and maintain IT equipment
• Create user accounts in various Scatec systems and assign licenses and permissions
• Set up computers for new users and provide technology training to new users
• Provide 1st and 2nd line support to end-users
• Setup, config and maintenance of printers and multifunction machines
• Ensure tickets are created and followed up on IT service desk ticketing system
• Troubleshoot CPE devices, routers and Wi-Fi extenders to resolve site network connectivity issues
• Ensure compliant use of IT equipment (i.e., mobile phones, laptops, conferencing rooms)
• Maintain IT service support best practices and follow the necessary security policies and procedures
• Ensure proper documentation of all IT assets at Scatec sites.

Qualifications and competencies

• Diploma in IT or related field (Information Technology, Systems Support, Communication Networks)
• CompTIA A+ and N+ or Microsoft Certified IT Professional (MCITP), AZURE Foundation preferred, SharePoint, Office 365 certification advantage
• Minimum 5 years’ experience in a similar position with 1st & 2nd Line support experience
• Office 365 business applications and services and security best practices surrounding these (including Messaging (Exchange, Teams); Document and Data management (SharePoint, OneDrive)
• Knowledge of computer networks, including TCP/IP, DNS, DHCP, and VPN.
• IT Security (Firewalls, software services and security policy)
• Independent, proactive & resilient to IT site/field support
• General work ethic of trust, honesty, integrity, punctuality, and diligence

Personal characteristics

It is part of every employee’s term of reference to contribute to Scatec's vision: Improving our Future and adhere to our company values which are:

• Predictable: demonstrate clear communication and listening skills, shares information in an open and honest way
• Driving results: demonstrate determination, pro-activeness, can prioritize and work independently
• Changemaker: demonstrate entrepreneurship, can challenge, fast learner, take initiates and adjust
• Working together: demonstrate teamwork, shares responsibilities, can compromise, has a can-do attitude

For this role we also expect

• An ability to learn new technologies quickly
• Strong reporting and documentation skills
• Proactive thinker energized to solve challenges
• Active participation in Scatec's Global IT team
• Excellent communication skills, both oral and written
• Regular and timely communication of request/incident status
• Ability to translate technical issues and concepts into business language

Additional information:

• Willing to travel extensively both domestically within Africa and internationally to 3rd world countries
• Must have valid driver’s license and  passport
• Must be able to work in an open plan environment
• Must be able to work extended hours when required
• Business Savvy and an Influencer in being able to demonstrate credibility and responding convincingly to challenges