Colgate-Palmolive is a global company serving people in over 200 countries and territories with consumer products that make their lives healthier and more enjoyable. Colgate manufactures and markets oral care, personal care, home care and pet nutrition products under such internationally recognized brand names as Colgate, Palmolive, Speed Stick, Lady Speed S...
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Support the IT onboarding process of new employees, including providing access and familiarization to all relevant technology required to successfully perform their duties
Perform system administration activities and ensure compliance with maintenance policies and security requirements
Coordinate PC and IT equipment procurement, replacement and maintenance, including asset tracking, Manage relationships with external vendors where appropriate.
Ensure audit compliance through everyday activities and quarterly evidence gathering processes
Coordinate A/V support/implementations as guided by the Colgate/Hill’s technology roadmap, through partnership with external vendors.
Review support issues and provide second level site support as required (e.g. PC, MacOS, software deployments, email and collaboration tools, mobile devices, AV equipment, Active Directory, LAN/WAN communications)
Guide software asset management practices locally and globally while maintaining close compliance with Colgate license policies
Align with software asset management practices locally and globally while maintaining close compliance with Colgate license policies
Coordinate and manage with relevant people any system performance and reliability issues to include plant floor systems, engineering, server, network, application, security and other responsible teams
Act as a liaison with other technology teams in order to escalate and resolve plant / subsidiary and business issues and requirements and ensure business critical GIT issues are resolved in the appropriate manner
Understand and communicate plant / subsidiary business needs to GIT organization and support the subsidiary management through the project planning process.
Provide local coordination and planning for grid projects
Understand and ensure local alignment with GIT standards, policies and procedures
Track local IT costs and leverage cost savings opportunities
Ensure Service Level Targets are met, and where they are not appropriate corrective action is undertaken.
Takes responsibility for the safekeeping and storage of Colgate’s IT Assets
Assist in documenting IT Support Services processes and procedures for on-site IT Operations.
Required qualifications :
A Bachelor's degree (preferred majors in Computer Science, Information Technology, Engineering or Business)
Minimum of 4 years of experience working in an IT support environment.
Technical Expertise: Competent to expert skill level in implementing and supporting the following technologies:
End user devices (PC’s, Apple Compute, Smart Phones, Tablets)
Windows 10 / Mac OS / Server 2016 / Windows Active Directory
LAN (including Cisco wireless),
Google G-Suite Workplace
Preferred qualifications :
A/V experience
IT/OT Network and Controls experience
Demonstrated ability to quickly learn new technology and functionality in a fast paced environment, adapt and work effectively with a variety of situations, individuals and cultures
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