IT Site Technician (Contract Role) at Abbott

Key Responsibilities:

• Provide on-site and remote technical support to end users and management.
• Manage user incidents routed from the Service Desk, ensuring timely resolution.
• Plan, develop, and manage information systems projects to meet business needs.
• Support PC configuration, VPN connections, PC software, peripherals, LAN connectivity, and additional devices.
• Ensure equipment is ready for new employees on day one.
• Adhere to quality processes as per ISO, FDA, and other regulatory agencies.
• Troubleshoot and repair infrastructure equipment, following manufacturer guidelines.
• Maintain IT equipment to meet security standards.
• Ensure compliance with data security, network, and application policies.
• Order and track supplies, manage assets, and fulfill documentation requirements.
• Work with vendors to support site-specific services, hardware, and software.
• Undertake any other duties as required to meet business needs.

General Requirements:

• Ability to independently identify, evaluate, and resolve support issues.
• Flexibility to occasionally work after-hours.
• Strong time management skills and ability to prioritize workload.
• Excellent customer service orientation and communication skills.
• Proactive and self-motivated approach.
• Strong analytical skills and technical knowledge.

Education and Experience:

• National Diploma or Bachelor’s Degree in IT or related qualification.
• Significant experience in providing end-user technical support.
• Experience in coordinating large rollouts/deployments or project management.
• Demonstrable experience of supervising team members.
• Working knowledge of technologies such as Active Directory, Windows OS, anti-virus programs, SCCM, network technologies, and mobile devices.
• Knowledge of SOX compliance and ITIL framework.