The Department of Health aims to provide quality health services and ensure a caring climate for service users, implement best-practice health care strategies, create a positive work environment for staff, and provide appropriate and top-quality training for health workers. Our vision is to provide high-quality, efficient and accessible healthcare to transform people's lives. Our mission is to create an effective public healthcare system in Gauteng by ensuring we have the right people, skills, system and equipment to provide the care our patients need to live healthy and quality lives.
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Applicants must be in possession of a Grade 12 Certificate and a National Diploma / Degree in Information Technology / Computer Sciences, equivalent NQF level 6 IT related qualification with working experience between three (3) to six (6) years in Information Communication Technology Support of which three (3) years of the above work experience should be as ICT Supervisor. Specialist training with desktop and network support is essential.
Experience in Microsoft Systems and Server administration including, Active Directory Users and Computers, Group Policy Management, Desktop Virtualisation Administration, and associated software.
Good computer skills (including Excel, Word, PowerPoint and Outlook). Good interpersonal skills and communication skills (verbal and written). Good administration, presentation and reporting skills. Leadership and management skills. Ability to maintain a high level of confidentiality always. Must have a valid driver’s license.
Duties :
Responsible for assist planning of ICT desktop support for the Department. Ensuring data integrity and computers maintenance. Configurations of computer hardware and software. Configure network devices and email accounts for all users in the Department. IT equipment maintenance and disposal by following prescribed procedure.
Assist with specification of ICT equipment. Attend relevant meeting and development opportunities. Develop, implement, and monitor related risks, IT related policies and procedures.
Relevant Public Service Regulations. Supervising the ICT Infrastructure team, providing direction and developing staff to ensure team members are effective, motivated, accountable and provide a high level of service.
Responsible for managing and monitoring ICT tools of trade across Health Institutions and Districts, including network connectivity (WAN, LAN, Wi-Fi, APN, 3G/4G), desktop support, and ICT device maintenance. Oversees ICT project implementation, application support (e.g., HIS, PACS), and ensures compliance with IT security standards.
Provides supervision and technical guidance to IT Support Technicians, manages service desk escalations, and ensures SLA adherence. Supports interactive technologies in Hospitals and maintains IT asset registers while staying aligned with IT best practices and policies.
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