IT Specialist: Cybersecurity at Broadband Infraco

Key Responsibilities: 

Reporting to the Senior Manager: IT the incumbent will: 

• Provide first-line and second-line desktop support to users. 
• Install, configure, troubleshoot, and maintain desktops, laptops, printers, and mobile devices. 
• Support operating systems including Windows and Microsoft 365 applications, manage user accounts, passwords, permissions, and access controls and perform device patching, updates, and endpoint security configurations. 
• Manage Active Directory, DNS, DHCP, Group Policy, and file services. Monitor server health, logs, and security events. 
• Administer Windows Server and Linux server environments and manage Active Directory, DNS, DHCP, Group Policy, and file services. 
• Configure and manage virtualization platforms such as VMware or Hyper-V. Support identity and access management (IAM) processes. 
• Remote hands' support for Regional Centres. Desktop PC support - including troubleshooting, upgrading and installations of PC hardware and software. 
• Optimization of backup strategies for our server environment and weekly management of backup tape solution. Manually troubleshooting and addressing weekly backup failures. 
• Performing operational support, including incident management and root cause analysis of system and application failures and engineer solution. 
• Developing functional, technical & design specifications for document systems requirements. 
• Providing informal training Sessions for End-Users and verification of content of all documents produced 
• Working closely with the users; solution architect, developers, testers to design. 
• Outlook Web Access (OWA) configuration and user support including secure access. Outlook troubleshooting, configuration and maintenance of email groups. 
• Monitor and maintain network security infrastructure including firewalls, VPNs, IDS/IPS, and web filtering solutions. 
• Configure, troubleshoot, and support LAN, WAN, WLAN, and SD-WAN environments. 
• Develops plans to safeguard computer files against accidental or unauthorized modification, destruction, or disclosure and to meet emergency data processing needs. 

Qualification and Experience: 

• Diploma/BSc or Btech in information technology/information systems/computer engineering. 
• ITIL certification / COBIT certification. 
• CEH, Security+, CISSP/CISM or relevant industry equivalent. 
• 4 years + Experience in systems development, infrastructure management and systems support, of which 2 years must be at Specialist level. 
• Training in industry standards (ITIL) and quality (ISO17790) and experience in their application in IT within the business environment. 
• High level knowledge of storage, server, messaging, desktop technologies, and hosting facilities management (e.g. air conditioning and power standards). 
• Member of computer association and engineering council.