Contract ICT Jobs at Broadband Infraco

Key Responsibilities: 

Reporting to the Senior Manager: IT the incumbent will: 

• Provide first-line and second-line desktop support to users. 
• Install, configure, troubleshoot, and maintain desktops, laptops, printers, and mobile devices. 
• Support operating systems including Windows and Microsoft 365 applications, manage user accounts, passwords, permissions, and access controls and perform device patching, updates, and endpoint security configurations. 
• Manage Active Directory, DNS, DHCP, Group Policy, and file services. Monitor server health, logs, and security events. 
• Administer Windows Server and Linux server environments and manage Active Directory, DNS, DHCP, Group Policy, and file services. 
• Configure and manage virtualization platforms such as VMware or Hyper-V. Support identity and access management (IAM) processes. 
• Remote hands' support for Regional Centres. Desktop PC support - including troubleshooting, upgrading and installations of PC hardware and software. 
• Optimization of backup strategies for our server environment and weekly management of backup tape solution. Manually troubleshooting and addressing weekly backup failures. 
• Performing operational support, including incident management and root cause analysis of system and application failures and engineer solution. 
• Developing functional, technical & design specifications for document systems requirements. 
• Providing informal training Sessions for End-Users and verification of content of all documents produced 
• Working closely with the users; solution architect, developers, testers to design. 
• Outlook Web Access (OWA) configuration and user support including secure access. Outlook troubleshooting, configuration and maintenance of email groups. 
• Monitor and maintain network security infrastructure including firewalls, VPNs, IDS/IPS, and web filtering solutions. 
• Configure, troubleshoot, and support LAN, WAN, WLAN, and SD-WAN environments. 
• Develops plans to safeguard computer files against accidental or unauthorized modification, destruction, or disclosure and to meet emergency data processing needs. 

Qualification and Experience: 

• Diploma/BSc or Btech in information technology/information systems/computer engineering. 
• ITIL certification / COBIT certification. 
• CEH, Security+, CISSP/CISM or relevant industry equivalent. 
• 4 years + Experience in systems development, infrastructure management and systems support, of which 2 years must be at Specialist level. 
• Training in industry standards (ITIL) and quality (ISO17790) and experience in their application in IT within the business environment. 
• High level knowledge of storage, server, messaging, desktop technologies, and hosting facilities management (e.g. air conditioning and power standards). 
• Member of computer association and engineering council. 

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Key Responsibilities: 

Reporting to the Senior Manager: IT the incumbent will: 

• Assess and plan for the organisation’s future IT infrastructure needs. 
• Perform IT infrastructure capacity planning and establish infrastructure security requirements to ensure systems environments are adequately scalable for anticipated growth and availability. 
• Architect, design and coordinate the implementation of virtualization solutions in the IT infrastructure environment. 
• Install, configure and maintain windows servers, cisco routers and firewall. 
• Monitor and optimise servers and network performance. 
• Manage active directory, MS exchange server environment and IT infrastructure network topology 
• Define, implement and manage IT infrastructure security policies and controls. Coordinate and implement security measures to safeguard the IT infrastructure environment. 
• Plan, design and implement IT infrastructure solutions including virtualisation and cloud solutions. 
• Project Manage the roll out of IT technical projects to completion. 
• Create, test, and maintain a Disaster Recovery DR plans. 
• Support Disaster Recovery requirements for enterprise server virtualization and cloud environments. 
• Ensure that IT infrastructure related issues are logged according to the incident management process. 
• Develop management reports for the IT infrastructure related service requests follow the request for service process. 

Qualification and Experience: 

• Minimum: Bachelor’s degree in information technology / computer science or relevant equivalent. 
• Microsoft Certified Systems Engineer (MCSE)is essential. Cisco Certified Network Professional (CCNP) is essential. 
• ITIL is an added advantage. 
• Minimum 5 years' experience in administering, supporting and managing LAN/WAN and virtualised environments. 
• Experience in managing Windows 2008/2010 Active Directory and Exchange 2010/2012 (Setup, configuration and support). 
• Experience in managing Microsoft SQL server 2008 or higher. 
• Microsoft system centre products (SCCM, SCOM, SCVMM). 
• Experience in managing and administering virtual environment using VMware or Hyper-V. Extensive experience in LAN / WAN technologies and routing protocols such as TCP/IP. 
• Experience in administering cisco routers, switches and firewalls. 
• Experience of backup systems and disaster recovery procedures. 
• Systems Architecture Experience. Experience and understanding of VOIP solutions.