IT Support Analyst at Nestle

With a history spanning over 150 years, Nestlé didn’t become the world’s leading food and beverages brand by chance. Perfection is at the heart of what we do and our people are always looking for the next big idea to cement our status. We’re now looking for a Service Desk Analyst/IT Support Specialist in Bryanston.

Working in Bryanston you will be a single point of contact and provide advice, guidance and resolution to customer calls in terms of Nestle Application Systems. To facilitate the restoration of appropriate services to the Customer in a timely fashion. Responsible in ZAR market for Workflow resolution relating to AP.

A day in the life of...

A Service Desk Analyst

• Respond to User enquiry professionally
• Log all problems to the Service Center - 2.1. Outage communication, 2.2. QA Report, 2.3. Call stats report, 2.4. SEAR Daily report, 2.5. Ad Hoc reporting (ticket searches)
• Resolve problems “online “where possible (80%)
• Assist users in effective use of Desktop
• Log calls with external Service Providers and GROUP Service Desk
• Change Passwords (W2K and RF Scanner Passwords)
• Consult with users on day to day issues
• Train Site Administrators
• Assist Learners with tools and training materials
• Completion of KT from UserAdmin
   

What Will Make You Successful

• Grade 12/Matric (preferably Microsoft Certified Professional (MCP) A+,N+, MCSA)
• 1-2 years Customer Service environment (preferably 2 years’ experience in the analyst environment)