IT Support Engineer - Desktop at Truworths

Key Responsibilities    

• Engaging/Interacting with customers via email, telephone or in person
• Problem solving and troubleshooting of hardware and software related technical issues, including printers and Scanner issues
• Resolve user queries effectively, and provide relevant feedback timeously
• Log all calls that are reported via the web, email or telephonically into the CA Logging System
• Be IT security conscious and be able to work with supporting teams to remedy critical issues promptly
• Support & Setup of computer desktop equipment in meeting rooms daily
• Imaging and setup of desktop computers for new users
• Moving of desktop computers during the day and after hours
• Engage and assist in other distribution centre area’s when required
• Ability to analyse and report on problem areas and proactively working on solutions

Qualifications and Experience    

• Relevant IT Tertiary qualification
• Relevant technology courses attended (MCSE and A+ will be an advantage)
• Preferably 3-5 Years IT End User Support experience
• Experience working in a retail warehouse/distribution centre (DC) environment is advantageous
• Distribution Centre process-flow, set up and network understanding
• Own transport and valid driver’s license