It Support Engineer X2 (Fixed Term Contract: 6 Months) Ref: : NICDCDC1123/001-03 at NHLS

To install, maintain and support peripheral as well as related computer equipment to ensure service continuity to the NICD/NHLS Users. 

Key Job Responsibilities:  

•   Diagnose hardware faults and arrange repairs with the service providers to ensure service continuity with the NHLS 
•   Install, trouble shoot and configure desktop application network activity and clients software (antivirus software etc.) 
•  Analyse, review desktop operating system and desktop applications and provide technical assistance to end users on various desktop applications used with the NHLS to ensure optimal performance of systems
•   Perform administration duties with regard to calls allocated and to record actions taken to ensure proper knowledge base is developed
•   Adherence to SOP and adopted software standards to ensure standardised IT desktop environment and prevention of other software usage
•   Performing helpdesk tasks by taking after hours calls 
•   Installing and support of scanners bar and code printers 
•   To assist NHLS users with the NHLS Laboratory Information System 
•  Assist NHLS user with mobile devices 

Minimum Requirements and Key Competencies: 

•   3-year diploma or a degree in IT 
•   ITIL Foundation certification (desirable) 
•   MCSA Certification (desirable)
•   2 -3 years in Desktop Hardware and software support in a customer service environment 
•  1-year mobile device support experience
•   Knowledge of desktop hardware and software applications 
•   Basic Knowledge of Mobile Operating Systems 
•   Knowledge of Desktop Operating Systems 
•   Knowledge of multi-functional printers.